Monroe Group Ltd.

Manager

• Plan, implement and review all aspects of property preventative maintenance operations and services.
• Establish and monitor preventive maintenance procedures in conjunction with on-site maintenance personnel.
• Travel to assigned communities to prepare properties for NSPIRE.
• Lead onsite teams to achieve the highest scores possible.
• Oversight and management of 24-hour deficiencies and continued follow-up on 30/60-day deficiencies post inspection.
• Develop and train onsite teams to increase the level of knowledge and NSPIRE standards.
• Assist in monitoring HappyCo along with the Asset Management team to ensure accuracy.
• Monthly review of all HappyCo scorecards.
• Work with Asset Manager and Operations to establish maintenance standards and programs.
• Ensures quality workmanship and timely implementation of maintenance policies and procedures.

Regional Maintenance Manager

• The Regional Maintenance Manager will plan, implement and review all aspects of property preventative maintenance operations and services.
• Establish and monitor preventive maintenance procedures in conjunction with on-site maintenance personnel to include preparatory measures for any/all required inspections and safety measures.
• Travel to assigned communities to prepare properties for NSPIRE.
• Lead onsite teams to achieve the highest scores possible.
• Oversight and management of 24-hour deficiencies, as well as continued follow up on all 30/60-day deficiencies post inspection.
• Develop and train onsite teams to increase the level of knowledge and NSPIRE standards to achieve regional/company goals and objectives.
• Assistance of monitoring HappyCo along with the Asset Management team to ensure accuracy and proper usage by onsite teams.
• Monthly review of all HappyCo scorecards.
• Work with Asset Manager and Operations to establish maintenance standards and programs to include scheduling of routine maintenance, preventative maintenance, safety, inventory control, and compliance.
• Ensure quality workmanship and timely implementation of maintenance policies and procedures in the most cost effective manner, while keeping within compliance guidelines.
• Assist in evaluating current and prospective maintenance related employees.
• Ensure all Maintenance Shops/Areas are organized, safe, and in professional order.
• Participate in capital forecasting and capital project management (tracking bids, follow up, etc.).
• Identify potential short and long-term maintenance issues in their assigned regions.
• Report specific needs and deficiencies on individual properties to the Operations team.
• Assist in coordinating purchases of major tools to ensure the best quality and price available, especially negotiating costs on parts and supplies used by all properties.

• Plan, implement and review all aspects of property preventative maintenance operations and services
• Establish and monitor preventive maintenance procedures in conjunction with on-site maintenance personnel
• Travel to assigned communities to prepare properties for NSPIRE
• Lead onsite teams to achieve the highest scores possible
• Lead monthly calls and contribute to stabilization calls for assigned properties
• Oversight and management of 24-hour deficiencies and follow up on all 30/60-day deficiencies post inspection
• Develop and train onsite teams to increase the level of knowledge and NSPIRE standards
• Assistance of monitoring HappyCo along with the Asset Management team
• Monthly review of all HappyCo scorecards
• Work with Asset Manager and Operations to establish maintenance standards and programs
• Ensures quality workmanship and timely implementation of maintenance policies and procedures
• Assist in evaluating current and prospective maintenance related employees
• Ensure all Maintenance Shops/Areas are organized, safe, and in professional order
• Participate in capital forecasting and capital project management

Operations

• The primary responsibility of the Director of Property Operations is to implement property management strategies and initiatives in accordance with established goals and objectives.
• Oversee the day-to-day operational activities for all properties within their affordable housing portfolio and ensure that all personnel are fully supported, trained, and embrace Monroe Group’s mission.
• Working closely with the Vice President to refine and implement property management strategies that best support and promote the Monroe Group’s mission.
• Maximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiatives.
• Create and maintain professional and supportive environments at all properties within the portfolio.

Director of Operations

• Reporting to the Director of Asset Management, the Regional Maintenance Manager will plan, implement and review all aspects of property preventative maintenance operations and services.
• Establish and monitor preventive maintenance procedures in conjunction with on-site maintenance personnel to include preparatory measures for any/all required inspections and safety measures.
• Travel to assigned communities to prepare properties for NSPIRE.
• Lead onsite teams to achieve the highest scores possible.
• Lead monthly calls and contribute to stabilization calls for assigned properties within portfolio providing updates for each individual property monthly.
• Oversight and management of 24-hour deficiencies, as well as continued follow up on all 30/60-day deficiencies post inspection.
• Develop and train onsite teams to increase the level of knowledge and NSPIRE standards to achieve regional/company goals and objectives.
• Assistance of monitoring HappyCo along with the Asset Management team to ensure accuracy and proper usage by onsite teams.
• Monthly review of all HappyCo scorecards.
• Work with Asset Manager and Operations to establish maintenance standards and programs to include scheduling of routine maintenance, preventative maintenance, safety, inventory control, and compliance.
• Ensure quality workmanship and timely implementation of maintenance policies and procedures in the most cost effective manner, while keeping within compliance guidelines.
• Assist in evaluating current and prospective maintenance related employees.
• Ensure all Maintenance Shops/Areas are organized, safe, and in professional order.
• Participate in capital forecasting and capital project management (tracking bids, follow up, etc.)
• Identify potential short and long-term maintenance issues in their assigned regions.
• Report specific needs and deficiencies on individual properties to the Operations team.
• Assist in coordinating purchases of major tools to ensure the best quality and price available, especially negotiating costs on parts and supplies used by all properties.

Compliance

• The Regional Compliance Specialist is responsible for all aspects of Project Based Section 8, Low Income Housing Tax Credit, HOME and Bond compliance for Monroe Group’s growing portfolio.
• Evaluate agency requirements and implement compliance procedures for development for all properties
• Monitor state agencies to stay updated on new policies, procedures and compliance related forms.
• Ensure all properties employ the correct leasing forms and procedures (including tenant screening), comply with applicable leasing laws.
• Coordinate documentation and attendance for Management Reviews with Community Manager, Regional PMs and State Compliance Agency prior to on-site reviews.
• Report all non-compliant properties and work with Director of Compliance to develop action plans for non-compliant properties.

Regional Compliance Specialist

• Lead and mentor a dynamic team
• Developing and managing the budget
• Ensuring the property is meeting KPI Goals, Occupancy, Collections, Compliance, Turn-Times, Asset, and Budget Management
• Evaluating property performance through Quarterly Auditing
• Ensuring that site teams deliver Safe, Decent, and Sanitary Housing to all our residents

Regional Maintenance Manager

Regional Maintenance Manager

Regional Maintenance Manager

Director of Operations

Regional Maintenance Manager

Regional Compliance Specialist

Regional Property Manager