Moneyfarm

Data Analyst

• Build a profound understanding of the business context you will be embedded into.
• Direct AI tools to build queries, dashboards and reports, and take full accountability for the output.
• Design, build and maintain analytics-ready DBT data models, applying software-engineering best practices to analytics code.
• Own the design, definitions, implementation and exhibition of KPIs and metrics for your working group.
• Act as an Data Enabler with your stream aligned group, facilitating access to data and analysis adjusting to different levels of support for different stakeholders.
• Foster trust towards Data Analytics outputs: proactively catch and handle data quality issues.
• Refine loosely defined questions into structured analysis plans with clear scope, timelines and tradeoffs. Investigate and interpret data to generate insights that inform business decisions.
• Contribute the evolution of our Data Platform, with a focus on its AI capabilities: curate the semantic layer, build skills, explore opportunities for further enhancements.

Backend Engineer

• Build an understanding of the Moneyfarm architecture as a whole, develop in alignment with it and contribute to plans for improvement.
• Produce code of great quality with the right degree of test coverage.
• Review code constructively, and work with your colleagues to continuously improve the way we work.
• Keep abreast of technological developments in the industry and their relevance to the company.
• Share your knowledge and apply it to improve the Moneyfarm systems and the lives of your colleagues.

Software Engineer II – Backend

Operations

• Perform KYC and AML checks
• Account activation management
• Account closure management
• Support customers reporting
• Support for internal stakeholders’ queries
• ISA transfer management
• Support billing calculation
• Day-to-day management of client cash inflows/outflows
• Support the asset transfer process
• Support regulatory and client reporting
• Verify and maintain data quality in systems
• Produce report and metrics

Operations Specialist – 6 Months Fixed Term

Operations Specialist

Client Services Representative

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Client Services Representative – Fixed Term

• Investigate and resolve complex technical escalations — application logs, database queries, REST API debugging, integration issues — in collaboration with the Customer Support and Operations teams.
• Design and build internal tools, scripts, and automation workflows that reduce manual support effort and close current monitoring and observability gaps. This includes exploring and integrating AI-assisted workflows and agents to automate ticket triage, accelerate root cause analysis, and reduce resolution time for recurring escalations.
• Improve alerting, dashboards, and runbooks across our stack (Grafana, Kibana, Jaeger, Prometheus). Make failure modes visible before they become incidents.
• Take ownership of critical incidents, coordinate with engineering squads, drive post-mortems, and ensure learnings are captured and acted on.
• Develop deep familiarity with Moneyfarm's architecture across Kubernetes, Kafka, Aurora RDS, and our microservices stack — and contribute to improvement plans.
• Author and maintain technical runbooks and process documentation to enable front-line teams and reduce repeated escalations.

Software Engineer II – Backend, Platform & Operations

• Advanced Troubleshooting: Diagnose and resolve complex issues by analysing application logs, querying databases, and investigating system integrations.
• Incident Escalation Handling: Act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering through to resolution.
• Knowledge Management: Develop and maintain technical runbooks for incident response and clear process walkthroughs to ensure consistent team operations.
• Process Improvement: Identify recurring problems, perform root cause analysis, and contribute to permanent solutions in collaboration with engineering and product teams.
• Stakeholder Communication: Manage communications with internal teams (primarily CSR and Operations), providing clear updates and resolution plans for escalated issues.
• Regulatory & Compliance Support: Contribute to operational documentation and evidence gathering in support of regulatory requirements (e.g. DORA, FCA).

Technology Operations Analyst – Fixed-Term Contract, 12 months

Manager

• You will be part of the Premium & Private Wealth Management Team, responsible for collaboratively managing and growing the assets of our clients. This involves actively engaging with both new and existing clients through email, phone, and video calls to nurture their portfolios and ensure a consistent, high-quality service experience.
• Act as a spokesperson for Moneyfarm, delivering an exceptional customer experience as the first point of contact.
• Act proactively to engage with the client base and achieve agreed-upon targets while maintaining high quality.
• Keep the CRM database (Salesforce) up to date with all client contact.
• Use cashflow modelling tool Cashcalc to prepare cashflows for your clients.
• Conducting portfolio reviews, analysing performance, taking into account the asset breakdown and diversification given the selected level of risk.
• Work closely with other departments on additional projects to help improve overall client experience
• Involvement in content and other business projects within Moneyfarm.

Wealth Manager

Data Engineer

• - Design, build, and optimize scalable data pipelines to power our AI operational initiatives.
• - Implement and manage data flows tailored for **agentic workflows** and **LLM interactions**.
• - Maintain and evolve our data infrastructure, ensuring high data quality and availability.
• - Partner with the AI team to deploy smart, efficient, and automated solutions.

Data Engineer – Freelance

Android Engineer

• Develop new features and evolve our Android application.
• Develop tests for new features and maintain existing tests.
• Provide our customers a usable, simple and effective journey in terms of UX and UI.
• Collaborate closely with our designers and other frontend engineers to ensure consistency between our consumer facing applications
• Advocate and produce a high standard of code quality.

Software Engineer, Android – Freelance

Full-stack Engineer

• Design, build, and operate the shared AI/LLM platform and the central backend services that sit behind it
• Write the central backend services that power AI projects — APIs, data access layers, integration points between LLMs and our internal systems
• Shipping the first wave of AI features across investment guidance and onboarding
• Establishing evaluation and safety patterns that hold up under FCA/Consumer Duty scrutiny
• Setting the engineering bar and review patterns for embedded developers as they come online
• Partnering with Compliance on technical safety and evaluation patterns as scope progresses toward regulated advice