Moneyfarm

Backend Engineer

• Investigate and resolve complex technical escalations — application logs, database queries, REST API debugging, integration issues — in collaboration with the Customer Support and Operations teams.
• Design and build internal tools, scripts, and automation workflows that reduce manual support effort and close current monitoring and observability gaps. This includes exploring and integrating AI-assisted workflows and agents to automate ticket triage, accelerate root cause analysis, and reduce resolution time for recurring escalations.
• Improve alerting, dashboards, and runbooks across our stack (Grafana, Kibana, Jaeger, Prometheus). Make failure modes visible before they become incidents.
• Take ownership of critical incidents, coordinate with engineering squads, drive post-mortems, and ensure learnings are captured and acted on.
• Develop deep familiarity with Moneyfarm's architecture across Kubernetes, Kafka, Aurora RDS, and our microservices stack — and contribute to improvement plans.
• Author and maintain technical runbooks and process documentation to enable front-line teams and reduce repeated escalations.

Software Engineer II – Backend, Platform & Operations

Operations

• Advanced Troubleshooting: Diagnose and resolve complex issues by analysing application logs, querying databases, and investigating system integrations.
• Incident Escalation Handling: Act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering through to resolution.
• Knowledge Management: Develop and maintain technical runbooks for incident response and clear process walkthroughs to ensure consistent team operations.
• Process Improvement: Identify recurring problems, perform root cause analysis, and contribute to permanent solutions in collaboration with engineering and product teams.
• Stakeholder Communication: Manage communications with internal teams (primarily CSR and Operations), providing clear updates and resolution plans for escalated issues.
• Regulatory & Compliance Support: Contribute to operational documentation and evidence gathering in support of regulatory requirements (e.g. DORA, FCA).

Technology Operations Analyst – Fixed-Term Contract, 12 months

Manager

• You will be part of the Premium & Private Wealth Management Team, responsible for collaboratively managing and growing the assets of our clients. This involves actively engaging with both new and existing clients through email, phone, and video calls to nurture their portfolios and ensure a consistent, high-quality service experience.
• Act as a spokesperson for Moneyfarm, delivering an exceptional customer experience as the first point of contact.
• Act proactively to engage with the client base and achieve agreed-upon targets while maintaining high quality.
• Keep the CRM database (Salesforce) up to date with all client contact.
• Use cashflow modelling tool Cashcalc to prepare cashflows for your clients.
• Conducting portfolio reviews, analysing performance, taking into account the asset breakdown and diversification given the selected level of risk.
• Work closely with other departments on additional projects to help improve overall client experience
• Involvement in content and other business projects within Moneyfarm.

Wealth Manager

Data Engineer

• - Design, build, and optimize scalable data pipelines to power our AI operational initiatives.
• - Implement and manage data flows tailored for **agentic workflows** and **LLM interactions**.
• - Maintain and evolve our data infrastructure, ensuring high data quality and availability.
• - Partner with the AI team to deploy smart, efficient, and automated solutions.

Data Engineer – Freelance

Android Engineer

• Develop new features and evolve our Android application.
• Develop tests for new features and maintain existing tests.
• Provide our customers a usable, simple and effective journey in terms of UX and UI.
• Collaborate closely with our designers and other frontend engineers to ensure consistency between our consumer facing applications
• Advocate and produce a high standard of code quality.

Software Engineer, Android – Freelance

Full-stack Engineer

• Design, build, and operate the shared AI/LLM platform and the central backend services that sit behind it
• Write the central backend services that power AI projects — APIs, data access layers, integration points between LLMs and our internal systems
• Shipping the first wave of AI features across investment guidance and onboarding
• Establishing evaluation and safety patterns that hold up under FCA/Consumer Duty scrutiny
• Setting the engineering bar and review patterns for embedded developers as they come online
• Partnering with Compliance on technical safety and evaluation patterns as scope progresses toward regulated advice

Senior Software Engineer, AI – Freelance – 12 months contract

• Design, build, and operate the shared AI/LLM platform
• Write the central backend services that power our AI projects
• Handle APIs, data access layers, integration points between LLMs and internal systems
• Set technical standards for embedded engineers shipping AI features
• Produce reliable AI systems with low latency and manageable costs
• Develop governance patterns for LLM usage
• Provide technical recommendations on tools and frameworks

Software Engineer III – AI

Administration

• **Key Responsibilities**
• - Manage client pension processes, such as transfers and drawdowns, working with the pension administrator and the client to ensure the processes are as smooth as possible
• - Support with ad-hoc document generation and other tasks where clients need support
• - Contact ceding providers, where needed, for Pension or ISA transfers to ensure that transfers are handled correctly and efficiently
• - Help the client services team with some client interactions when volumes are very high
• - Reach out to clients where requests come from the operations or compliance team for further information - whether to check legitimacy of payments or to just some parts of client applications
• - Work closely with the operations team to ensure that client backoffice processes are properly managed and client experience is positive
• - Be the gatekeeper managing the variety of touch points with the pension administrator - to ensure that communication is properly orchestrated

Client Administrator – Part Time – Fixed Term

Product Manager

• Set and communicate the Acquisition roadmap, aligned to Bubble OKRs, country priorities (UK and Italy), and the wider product strategy.
• Drive conversion rate optimisation across the funnel (landing pages, signup, KYC, PAC and pension onboarding, first deposit) through structured experimentation.
• Scale MGM into a reliable, low-CAC channel: extend the promo engine across products, deploy predictive targeting, and improve the viral coefficient and time-to-first-invite.
• Own the website, SEO, and CRO infrastructure that converts: automated product pages, calculators, content surfaces, and the platforms underneath them.
• Own the wider martech stack (CMS, experimentation, analytics, attribution, tag management, Salesforce CRM and marketing automation) and the roadmap to evolve it.
• Apply an AI-first approach to how the team works and what it ships. Use AI to accelerate research, copy, personalisation, and engineering velocity, and embed AI into the customer experience where it earns its place.
• Partner closely across the Acquisition Bubble and with adjacent Bubbles (Wealth, Trading, Pension, Application Platform), Brand, Data, and Compliance to ship cohesive, on-brand, regulator-friendly experiences.
• Lead post-launch analysis, feed learnings back into the roadmap, and contribute to the unified acquisition dashboard and Steerco reviews.
• Act as Product Owner in Agile ceremonies and keep stakeholders close to progress and trade-offs.