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About the role
Key responsibilities & impact- Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
- Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
- Ensure all customer interactions are responded to in a timely and accurate manner
- Maintain a positive, solutions-focused approach to support customer satisfaction and retention
- Keep accurate records of customer interactions and follow up on outstanding issues when necessary
- Work closely with team members and other departments to resolve complex queries and improve overall service quality
Requirements
What you’ll need- Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
- Previous experience in fintech, wealth management is required
- Strong organizational skills and the ability to manage time effectively in a fast-paced environment
- Excellent verbal and written communication skills, with a customer-focused and empathetic approach
- A proactive, solutions-oriented mindset with a “can-do” attitude
- High attention to detail and the ability to multitask while maintaining quality and accuracy
- Professional, approachable demeanor and a consistently positive attitude
- Dependable, punctual, and committed to delivering high-quality service
- Able to work independently while contributing effectively as part of a team
- Discretion and an understanding of how to handle sensitive or confidential information appropriately
- Minimum 2:1 degree
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Moneyfarm Website LinkedIn All Job Openings 51 - 200 employees 💰 Series D on 2022-01 Moneyfarm makes personal investing simple and accessible. Client Services Representative – Fixed Term 🔥 33 minutes ago 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
- Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
- Ensure all customer interactions are responded to in a timely and accurate manner
- Maintain a positive, solutions-focused approach to support customer satisfaction and retention
- Keep accurate records of customer interactions and follow up on outstanding issues when necessary
- Work closely with team members and other departments to resolve complex queries and improve overall service quality 🎯 Requirements
- Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
- Previous experience in fintech, wealth management is required
- Strong organizational skills and the ability to manage time effectively in a fast-paced environment
- Excellent verbal and written communication skills, with a customer-focused and empathetic approach
- A proactive, solutions-oriented mindset with a “can-do” attitude
- High attention to detail and the ability to multitask while maintaining quality and accuracy
- Professional, approachable demeanor and a consistently positive attitude
- Dependable, punctual, and committed to delivering high-quality service
- Able to work independently while contributing effectively as part of a team
- Discretion and an understanding of how to handle sensitive or confidential information appropriately
- Minimum 2:1 degree Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Service Representative 🕒 3 days ago CSC 5001 - 10000 Website LinkedIn All Job Openings Client Service Representative interacting with clients in a B2B technology setting. Resolving inquiries and supporting domain portfolios while working in a hybrid setup. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🇬🇧 UK Skilled Worker Visa Sponsor 🗣️🇩🇪 German Required Client Services Manager 🕒 4 days ago Pulse Advertising 51 - 200 Website LinkedIn All Job Openings Client Services Manager at Pulse Advertising managing social media strategies for influencer marketing campaigns. Overseeing campaign execution and analyzing performance data in a hybrid work environment. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🇬🇧 UK Skilled Worker Visa Sponsor Manager, Client Services – Private Equity 🕒 June 1 proSapient 201 - 500 Website LinkedIn All Job Openings Client Services Manager leading private equity projects at proSapient. Overseeing project delivery and maintaining client relationships while leading a high-performing team. 🏢🏡 London – Hybrid 💰 $10M Series A on 2021-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🇬🇧 UK Skilled Worker Visa Sponsor Client Services Executive 🕒 May 23 Ozone 51 - 200 Website LinkedIn All Job Openings Client Services Executive within Ozone's Client Services team. Manage digital advertising campaigns across their premium publisher platform for optimal client satisfaction and results. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🇬🇧 UK Skilled Worker Visa Sponsor Senior Resource Manager, Creative, Strategy & Client Service 🕒 May 19 Anthesis Group 1001 - 5000 Website LinkedIn All Job Openings Senior Resource Manager overseeing resource planning and operational efficiency across Creative, Strategy, and Client Service teams at a growing global company. 🏢🏡 London – Hybrid 💰 Private Equity Round on 2023-09 ⏰ Full Time 🟠 Senior 📁 Client Services View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Soft Skills
customer serviceorganizational skillstime managementverbal communicationwritten communicationempathetic approachsolutions-oriented mindsetattention to detailmultitaskingteam collaboration
Certifications
minimum 2:1 degree