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Technology Operations Analyst – Fixed-Term Contract, 12 months
MoneyfarmTechnology Operations Analyst investigating and resolving technical issues for a fintech company. Supporting internal stakeholders and enhancing operational processes with a hybrid work model.
Tech Stack
Tools & technologiesGrafanaPythonSQL
About the role
Key responsibilities & impact- Advanced Troubleshooting: Diagnose and resolve complex issues by analysing application logs, querying databases, and investigating system integrations.
- Incident Escalation Handling: Act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering through to resolution.
- Knowledge Management: Develop and maintain technical runbooks for incident response and clear process walkthroughs to ensure consistent team operations.
- Process Improvement: Identify recurring problems, perform root cause analysis, and contribute to permanent solutions in collaboration with engineering and product teams.
- Stakeholder Communication: Manage communications with internal teams (primarily CSR and Operations), providing clear updates and resolution plans for escalated issues.
- Regulatory & Compliance Support: Contribute to operational documentation and evidence gathering in support of regulatory requirements (e.g. DORA, FCA).
Requirements
What you’ll need- Demonstrated experience in a Technology Ops, Application Support, or similar technical role; the level of seniority is less important than hands-on capability and attitude.
- Previous experience in financial services (fintech, wealth management, banking, or insurance) is required.
- Hybrid working: minimum 2 days/week in office in Milan or Cagliari.
- Strong proficiency with SQL and experience troubleshooting REST APIs.
- Proven ability to author technical documentation such as runbooks or process guides.
- Ability to manage issues and requests autonomously, using documented knowledge bases to extrapolate context and resolution paths.
- Excellent problem-solving and communication skills, in both Italian and English.
- Proactive mindset focused on improving systems and processes.
- Experience with Python/Bash scripting and observability tools (Grafana, Kibana, Jaeger) is a plus.
Benefits
Comp & perks- Health Insurance
- Wellness plan
- Fee free investments on Moneyfarm platform
- Career development opportunities
- Training opportunities
- Regular office social events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLREST APIsPythonBash scriptingroot cause analysistechnical documentationincident responseprocess improvementtroubleshootingapplication logs
Soft Skills
problem-solvingcommunicationproactive mindsetownershipstakeholder managementautonomous workcollaborationanalytical thinkingattention to detailadaptability