Moneycorp

Client Services Representative

• The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
• Collaborating with colleagues across departments to fix problems
• Tracking down information for colleagues in various business areas
• Ensuring all customer communications are logged appropriately and referred to other business units where required
• Taking personal ownership over the customer experience
• Ensuring customers receive great service and leave satisfied
• Handling customer escalations where needed and resolve complaints appropriately and in line with policy
• Organizing and diarising client follow ups
• Maintaining records of all client contact to a high standard
• Ensure company procedures and high standards are followed at all times
• Ensure CRM is up to date whenever necessary and always
• Ensure all trigger events are used as opportunity to update client records Including documentation and information

Sales

• Receive documents from new clients and partners and register them in internal systems
• Review whether received documents meet the bank's requirements and accept or reject them
• Identify and report any outstanding documentation for clients and partners when requested
• Maintain good relationships with clients and business partners, seeking to understand their needs and convert them into business opportunities
• Carry out other tasks requested by the immediate supervisor related to the department's activities, as well as other related duties when necessary

Sales Intern

Analyst

• Conduct market, customer, and competitor analysis to identify growth opportunities and inform go-to-market strategies
• Develop and maintain dashboards and reporting frameworks to monitor sales cycles, campaign performance, and commercial KPIs
• Own the end-to-end data lifecycle: acquisition, cleansing, enrichment, analysis, and visualization
• Manage and optimize CRM and Comms (HubSpot, D365) and CMS platforms to support lead generation, campaign tracking, and customer lifecycle management
• Act as a strategic partner to Sales, Marketing, Partnerships, and Dealer teams, embedding analytics into daily workflows

Senior Commercial Analyst

• Support growth across Moneycorp’s global commercial operations by delivering actionable insights, data-driven strategies, and platform optimisation.
• Develop, build and maintain dashboards and reporting frameworks to monitor commercial KPIs
• Provide analytical support to Sales and Dealing teams by evaluating performance, generating pipeline metrics, and identifying client trading patterns to uncover opportunities for improvement.
• Build predictive models and performance benchmarks to support decision-making across origination teams
• Use AI to drive commercial intelligence, productivity improvements, augmentation of output, and drive scalable go-to-market activity across teams
• Support strategic decision-making through analysis, benchmarking, and external research
• Prepare presentations and briefing materials for management, ExCo and Board
• Monitor and report on product implementation and business initiatives
• Collaborate with regional and product teams to align data insights with strategic objectives and commercial outcomes
• Champion a culture of data-driven decision-making and continuous improvement, developing more accurate pipeline analysis and forecasting.
• Drive data integrity and CRM governance across commercial platforms to ensure lead attribution and tracking is accurate
• Identify gaps in commercial infrastructure and propose solutions to improve scalability and efficiency
• Act as a strategic partner to Sales, Marketing, Partnerships, and Dealer teams, embedding analytics into daily workflows

Commercial Analyst

Financial Crime

• Manage Moneycorp’s UK AML and sanctions compliance operations to ensure adherence to relevant laws, regulations, policies, and procedures
• Assist the 2LOD team in supporting the Money Laundering Reporting Officer (MLRO) with the oversight of front and back-office controls
• Establish and maintain standards, relevant policies, procedures, and best practices for identifying, preventing, detecting, and correcting AML and sanctions risks

AML Compliance Officer

Manager

• Help the implementation of a Treasury Management System (TMS)
• Drive comprehensive treasury transformation programme
• Lead end-to-end implementation of the TMS
• Collaborate with IT, Finance, and Payment Operations teams
• Develop and maintain system documentation and reports

Treasury Transformation Manager

Full-stack Engineer

• Lead the charge on delivering platform features by engaging effectively with product owners, BAs, designers, engineers, and solution architecture SMEs.
• Own the delivery of features within work streams, supporting agile teams, helping manage product backlogs, and aligning with the Programme Manager.
• Provide direct technical leadership and conduct mentoring and coaching activities to foster growth and excellence.
• Offer technical and product guidance to Scrum teams, frequently coordinating on solution design and architecture.
• Lead technical spikes into future work streams, facilitating just-in-time technical elaboration.
• Ensure the technical solution aligns with the product vision, championing autonomy and ownership within Scrum teams.

Lead Software Engineer

• Identify commercial opportunities by conducting sales visits, presenting products and services, and negotiating commercial terms, adhering to Moneycorp's commercial policy and established targets
• Prepare proposals according to pre-established criteria
• Work together with the client onboarding/registration team to maintain documents required by the Central Bank of Brazil, requesting clients to regularize or update their registration data when necessary
• Develop strategic commercial planning that differentiates our service from competitors, contributing to business development and revenue quality
• Maintain continuous interaction with the trading desk and customer service teams to ensure an appropriate level of service delivery to clients
• Maintain ongoing relationships with prospects through visits, remote contacts, event participation, and other channels
• Monitor commercial department KPIs with a focus on achieving targets and objectives
• Understand the operating area regarding client profiles and competitors to conduct negotiations that increase market share
• Update the CRM to reflect the progress of activities, ensuring pipeline management and forecast accuracy in the system
• Conduct active prospecting
• Stay well informed about the institution's products and services and how they compare to competitors to support negotiation processes
• Attend events to monitor trends, strengthen networking, and identify new business opportunities
• Protect the confidentiality of handled information in accordance with company standards and policies
• Continuously demonstrate a high level of competence in key skills and behaviors (for example: consultative selling, prospecting, solution development, negotiation)
• Comply with Moneycorp-related policies, procedures, standards, and applicable legislation

Junior Sales Manager

• Responsible for conducting consultative sales, understanding the client’s organizational structure
• Actively prospect commercial opportunities to maximize the performance of the client portfolio
• Maintain close client relationships through on-site commercial visits
• Identify business opportunities by conducting sales visits and negotiating commercial terms
• Prepare proposals in accordance with pre-established criteria
• Execute commercial planning strategically
• Maintain ongoing contact with prospects through visits and remote communications
• Monitor commercial department KPIs, always focused on achieving targets and objectives
• Develop action plans to meet targets
• Provide information to internal product and marketing teams

Senior Sales Manager

Financial Planning and Analysis

• Provide detailed and accurate financial information across Moneycorp US, Inc. and across the organization in order to monitor financial performance, reduce financial risk to the business, and support decision making
• Working closely with the FD – North America and the NA Finance team, Group CFO organization, and NA business leadership to produce the 3-year plan, annual budget and regular re-forecasts
• Ongoing leadership, development, and enhancement of foundational FP&A processes, governance, reporting and business analytics
• Play a leading role in the financial planning of the business including building the 3-year plan and leading the annual budget process across for North America
• Regular dialogue with senior leaders in the business to ensure that financial forecasting is accurate and that logical and objective financial analysis is at the heart of the decision making and strategy
• Business case development and support, as needed
• Production of monthly flash-forecasts working with business unit heads to reforecast on a rolling-basis and balance of year
• Oversight to, and enhancement of, regular management information reporting packages to provide actionable insight for business leadership
• Analysis and monitoring of key operational metrics including KPI reporting of sales, the payment network and the supply chain
• Assist in monitoring the delivery of the medium-/long-term strategic objectives of the business, benchmarking against the original assumptions, and internal / external influences

FP&A Manager

Support Engineer

• To support the effective running of the Global Private Client business unit by combining data-driven insights with operational and programme support.
• Creating and owning business reporting in conjunction with the Global Business Manager, delivering actionable insights through dashboards, reports, and analytics.
• Supporting strategic initiatives, operational planning, and coordination across teams.
• Monitoring and reporting on P&L and EBITDA targets, including KPI/KPD reporting with variance analysis.
• Supporting the preparation of Board and ExCo reporting materials, including formatting, structuring, and compiling inputs from relevant stakeholders.
• Assessing strategic opportunities using benchmarking, external research, and analysis techniques.
• Assisting in the coordination and tracking of strategic initiatives and projects.
• Supporting the Global Head of Private Clients and senior leadership with business planning and performance reviews.
• Preparing presentations and briefing materials for internal and external stakeholders.
• Monitoring progress against KPIs and business targets, escalating risks or delays.
• Facilitating cross-functional collaboration and ensuring alignment across teams.
• Supporting strategic decision-making through analysis, benchmarking, and external research.
• Assisting in gathering market and competitor intelligence to inform business planning.

Business Support Analyst

• Support the Compliance Operations Team with day to day management of the AML Compliance duties
• Provide advice on the KYC/AML/CTF checks
• Ensure compliance on-boarding and on-going monitoring of clients is held to a high standard
• Maintain and update team procedures to meet regulatory standards
• Support the AML Compliance Supervisor with regulatory and statutory reporting
• Attend seminars and training to maintain market awareness

AML Analyst

Human Resources

• Handle day-to-day HR operations
• Provide guidance to colleagues & managers
• Ensure compliance with employment legislation and company policies
• Support and deliver the company growth plan

Associate HR Officer

Platform Engineer

• Own the strategy, delivery and operation of a regulated, hybrid platform spanning Azure and IaaS (Windows/Linux)
• Establish an enterprise landing-zone platform aligned to Azure CAF while meeting FS regulatory obligations and sector standards
• Accountable for SLOs, guardrails, cost controls, security baselines, DR and evidence for audits (FFIEC/NIST CSF/ISO27001)
• Ensure the platform engineering team delivers secure, scalable, and resilient infrastructure across Azure cloud and IaaS
• Align platform capabilities to the Cloud Adoption Framework (CAF) while maintaining operational excellence for IaaS workloads
• Define and deliver the Azure platform strategy, including landing zones, shared services, and IaaS operations
• Set and track measurable objectives (OKRs) aligned with business priorities and compliance requirements
• Act as design authority for major platform decisions, ensuring scalability, security, and regulatory compliance
• Oversee risk management, policy adherence, and regular architecture reviews
• Champion security-by-design and Zero Trust principles across the platform
• Ensure compliance with industry standards (e.g., SWIFT CSP, ISO 20022) and manage critical controls for payments and data residency
• Maintain reusable infrastructure modules, golden pipelines, and hardened images for consistent, secure deployments
• Define and monitor observability standards, SLOs, and error budgets
• Provide SDKs, templates, and reference pipelines to enable efficient, secure development
• Set standards for ingress/egress, DNS, certificates, and service mesh adoption
• Enforce cost guardrails, tagging standards, and budget alerts
• Oversee patching, vulnerability management, backup regimes, and capacity planning
• Lead incident response for major events, conduct DR/BCP tests, and drive post-incident improvements
• Approve network designs and enforce secure, efficient data flows
• Implement privileged access management, just-in-time admin access, and enforce separation between platform and application teams
• Approve change windows, enforce progressive rollout strategies, and ensure all changes follow CI/CD best practices
• Build and nurture engineering talent through clear career paths, learning programs, and technical communities
• Communicate platform health, SLAs, and cost posture to stakeholders, managing expectations during high-impact events

Platform Engineering Manager

Engineer

• Lead Threat & Vulnerability Management across Azure and IaaS: scanning, coverage, risk scoring and SLA-driven remediation
• Provide regulatory-grade reporting for resilience and audits
• Continuously evaluate and improve vulnerability detection capabilities using tools such as Qualys, Tenable, Rapid7, or similar
• Own scanning coverage for Windows, Linux, containers, images and services
• Define SLAs by severity; track remediation and escalate breaches
• Integrate TVM with SIEM/Defender; publish dashboards and coordinate pen-tests
• Provide evidence for PCI/SWIFT/FFIEC; maintain zero-day response playbooks
• Lead the design and implementation of vulnerability scanning, assessment, and reporting processes across cloud and on-prem environments
• Analyze scan results, prioritize findings based on risk, and coordinate remediation efforts with relevant teams
• Define and evolve the vulnerability management program, aligning with industry standards and regulatory requirements
• Serve as a subject matter expert on vulnerability risk, threat exposure, and mitigation strategies
• Provide technical leadership and mentorship to junior security engineers
• Partner with infrastructure, application, and DevOps teams to ensure vulnerabilities are addressed effectively and efficiently
• Communicate risk and remediation plans to technical and non-technical stakeholders, including executive leadership
• Collaborate with compliance and audit teams to support regulatory reporting and evidence collection
• Integrate threat intelligence feeds to contextualize vulnerabilities and prioritize based on exploitability
• Develop automation scripts and workflows to streamline scanning, reporting, and remediation tracking