IT Service Desk Engineer

Moneycorp

IT Service Desk Engineer at Moneycorp providing IT support to global staff. Troubleshooting hardware and software issues while ensuring high level of customer service in a hybrid environment.

Posted 6/2/2026full-timeStamford • Connecticut • 🇺🇸 United StatesJunior💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Act as the first point of contact for IT support, delivering a friendly and responsive service
Troubleshooting hardware, software, and access issues across desktops, laptops, mobile devices, and core systems
Managing incidents and service requests in line with SLAs, keeping users informed throughout
Supporting user onboarding and offboarding, ensuring timely and secure access management
Handling access and permission requests across M365, internal systems, and applications
Monitoring key systems and proactively raising issues where needed
Contributing to documentation, user guidance, and continuous service improvement
Collaborating with wider IT teams to resolve complex issues and share knowledge

Requirements

What you’ll need

1-2 years+ experience working in IT Support
Awareness of Windows 11 and confidence in basic troubleshooting.
Ability to support IOS devices, familiarity with MDM tools is an advantage.
Awareness of device management tools such as Intune and endpoint security concepts.
A can-do attitude with willingness to go the extra mile.
Strong organisational, decision making and problem-solving skills.
Excellent communication skills with the ability to speak clearly to non-technical users.
A strong desire to build a career in IT, with evidence of interest such as personal study, online courses, self-led learning or existing experience.
Continuous learning mindset with interest in developing technical knowledge.
Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).

Benefits

Comp & perks

Medical
Dental
Vision
401k: 5% matched
Fostering a culture of belonging and inclusivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportaccess managementdevice managementendpoint securityM365IntuneWindows 11IOS support

Soft Skills

communicationorganizational skillsdecision makingproblem-solvingcan-do attitudewillingness to learncollaborationuser guidanceservice improvementresponsiveness