Mondi Group

Customer Support

• Manage customer service activities in accordance with company policies and procedures.
• Handle different customer requirements, transfer them towards Mondi world and define solutions.
• Lead daily sales order management routines and procedures mainly for overseas sales, including documentation handling, co-ordination of overseas shipments and cooperation with third party partners (banks, forwarders).
• Be a strong partner for sales, production planning, technical sales, logistics and finance teams across all relevant business processes.
• Participate in projects/initiatives to constantly improve customer service factors.

Customer Service Coordinator

IT Support

• Design, install, configure, and maintain datacenter infrastructure for industrial and enterprise applications.
• Monitor and maintain data center environments and operations, including server hardware, software, and associated infrastructure.
• Ensure the quality of data backups and perform regular tests to ensure data consistency.
• Responsible for server patching and OS updates. Manage IT and OT datacenter incidents.
• Work with vendors and external support teams to resolve technical issues.
• Process regular vulnerability scans and prepare a mitigation plan for server and network infrastructure.
• Perform risk assessments for software and OT server infrastructure.
• Collaborate with other engineers, technicians, and stakeholders to ensure datacenter availability, reliability, and compliance.
• Support the integration of OT systems and devices with IT server infrastructure and applications.
• Provide technical guidance and training to end-users and junior staff on cybersecurity and related topics.
• Support IT/OT audits and participate in internal and external audits.
• Manage MDM compliance and related device configurations.
• Respond to security breaches and support post-event analyses.
• Adhere to company policies and procedures regarding change management and compliance regulations.

IT Administrator

Account Manager

• Develop, manage, and grow relationships with existing customer accounts while identifying and closing new business opportunities.
• Promote and sell products and services using a consultative, value-based sales approach.
• Execute sales activities including prospecting calls, customer visits, follow-up, and account planning.
• Prepare clear, accurate proposals and quotations for current and prospective customers.
• Negotiate pricing, contracts, and terms to maximize value and profitability across accounts.
• Create and manage customer value plans that identify growth, share expansion, and revenue opportunities.
• Coordinate closely with internal teams including marketing, sales management, accounting, logistics, and technical service to deliver integrated customer solutions.
• Manage customer expectations and satisfaction through service level agreements and proactive communication.
• Establish accurate monthly sales forecasts, track performance against targets, and report on progress.
• Manage Day Sales Outstanding (DSO) and Accounts Receivable (AR) in collaboration with customers and internal partners.
• Monitor market conditions, competitive activity, and product applications to identify opportunities and risks.
• Participate in trade shows and industry events as needed to support business development.
• Provide regular oral and written updates to management on customer needs, challenges, competitive activity, and growth potential.

Account Manager – Flexible Packaging

Payroll

• Entering and maintaining data in the timekeeping system
• Managing personnel master data in the HR information system and personnel files
• Coordinating and scheduling job interviews
• Preparing employment contracts, reference letters and other HR-related documents
• Assisting with monthly payroll processing, including monitoring deadlines and schedules
• Preparing various reports (sick leave rates, workforce planning, etc.)

Payroll Administrator, Payroll Specialist — Part-time

Ecommerce

• Drive growth with international eCommerce customers across Europe
• Manage and expand strategic key accounts
• Acquire new target customers
• Position Mondi as the preferred eCommerce packaging partner
• Coordinate all commercial activities to deliver sustainable, profitable growth
• Identify and acquire new international eCommerce customers by managing a prioritised pipeline of prospects
• Lead the entire business development process from initial outreach through to contract signature
• Develop structured account plans with clear volume, margin, share-of-wallet, and innovation targets
• Build strong relationships with decision-makers and influencers across all business functions
• Lead commercial negotiations, prepare value-driven proposals, maintain a strong sales pipeline with accurate forecasts
• Ensure disciplined contract implementation in alignment with Mondi’s pricing strategy and business processes
• Serve as the main contact for key accounts by coordinating internal teams
• Ensure prompt, solution-focused communication and effective resolution of service issues
• Collaborate with technical teams to deliver customised solutions
• Oversee successful trials and implementations
• Continuously track eCommerce trends, packaging innovations, automation, sustainability requirements, and competitor activities to inform strategy and product development.

International Key Account Manager – eCommerce

Manager

• Manage and process pricing requests, including validation, calculations, and preparation of customer offers
• Maintain and optimise pricing models to ensure accurate, timely, and margin-aligned pricing decisions
• Track and update tenders, offers, revisions, and customer feedback
• Provide commercial support to key accounts and regional teams on offers and pricing
• Implement quarterly production cost reporting by plant and analyse key cost drivers

Customer Service Coordinator

IT Administrator

Account Manager – Flexible Packaging

Payroll Administrator, Payroll Specialist — Part-time

International Key Account Manager – eCommerce

Pricing and Commercial Excellence Manager