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Customer Service Coordinator
Mondi GroupCustomer Service Coordinator managing customer service and logistics for Mondi's international pulp sales. Responsible for processing orders and coordinating overseas shipments to customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer service activities, international logistics, and sales order management while ensuring compliance with company policies. Proficient in ERP systems and Microsoft Office Suite, with strong collaboration skills across sales, production, and logistics teams.
Highest-signal resume keywords
International Logistics ManagementCustomer Service ExcellenceERP Systems ProficiencySales Order ManagementMultilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
International LogisticsSales Order ManagementDocumentation HandlingData AnalyticsMathematics
Soft Skills
ConfidentialityProfessionalismCollaboration
Tools & Technologies
ERP SystemsMicrosoft ExcelMicrosoft Office Suite
Industry Keywords
Customer ServiceFreight ForwardingTransportationManufacturingSupply Chain
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer service activities in accordance with company policies and procedures.
- Handle different customer requirements, transfer them towards Mondi world and define solutions.
- Lead daily sales order management routines and procedures mainly for overseas sales, including documentation handling, co-ordination of overseas shipments and cooperation with third party partners (banks, forwarders).
- Be a strong partner for sales, production planning, technical sales, logistics and finance teams across all relevant business processes.
- Participate in projects/initiatives to constantly improve customer service factors.
Requirements
What you’ll need- Post-secondary diploma or degree in business, logistics, supply chain, or quantitative discipline (e.g., data analytics or mathematics)
- Minimum of 2 years’ experience in international logistics and overseas customer service
- Experience in manufacturing, freight forwarding, or transportation is an asset
- Advanced proficiency in ERP systems, Microsoft Excel, and the Microsoft Office Suite
- Multilingual skills are an asset.
- Ability to handle sensitive information with a high level of confidentiality and professionalism.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Professional development opportunities
- Flexible working hours
- Paid time off