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Community Manager

• Respond to homeowner and resident inquiries via phone, email, and written correspondence.
• Assist in preparing materials, reports, and agendas for board and annual meetings; attend meetings as needed.
• Support enforcement of community rules and policies fairly and consistently.
• Maintain accurate records, files, and databases.
• Prepare correspondence, reports, and notices as directed.
• Assist with processing invoices, assessments, collections, and budget preparation.
• Track contracts, insurance certificates, and compliance requirements.
• Initiate, track, and close out work orders for repairs and maintenance.
• Conduct or assist with property inspections and prepare inspection reports.
• Communicate with vendors, contractors, and service providers to ensure timely completion of work.
• Help organize community events and resident communications.
• Assist with marketing, newsletters, and announcements.
• Provide support during emergencies by coordinating communication and follow-up actions.

Assistant Community Association Manager, Bilingual

• Support the Property Manager onsite at a large residential building.
• Be a main point of contact for residents, vendors, and the Property Manager.
• Heavy communication via phone and email and responsibility for administrative tasks as determined by the Property Manager.
• Respond to homeowner and resident inquiries via phone, email, and written correspondence.
• Assist in preparing materials, reports, and agendas for board and annual meetings; attend meetings as needed.
• Support enforcement of community rules and policies fairly and consistently.
• Maintain accurate records, files, and databases.
• Prepare correspondence, reports, and notices as directed.
• Assist with processing invoices, assessments, collections, and budget preparation.
• Track contracts, insurance certificates, and compliance requirements.
• Initiate, track, and close out work orders for repairs and maintenance.
• Conduct or assist with property inspections and prepare inspection reports.
• Communicate with vendors, contractors, and service providers to ensure timely completion of work.
• Support preventive maintenance programs and capital improvement planning.
• Help organize community events and resident communications.
• Assist with marketing, newsletters, and announcements.
• Provide support during emergencies by coordinating communication and follow-up actions.

Assistant Community Association Manager

Business Development Rep

• Conduct market research to identify potential leads and gather intelligence on industry trends.
• Reach out to prospective clients through cold calls, emails, and social media outreach.
• Qualify leads based on their potential for sales opportunities.
• Schedule and conduct initial meetings or calls with potential clients to assess their needs and introduce our services.
• Work closely with the sales team to ensure a smooth transition of qualified leads.
• Maintain and update customer information in the CRM system.
• Develop and maintain a thorough understanding of our products and services.
• Attend industry events and networking opportunities to promote our brand and generate leads.
• Meet and exceed individual and team targets in terms of lead generation and qualification.
• Provide feedback on market trends, competitive threats, and opportunities to deliver greater value to customers.

Business Development Representative

Manager

• Serve as the main point of contact for Boards of Directors and residents
• Prepare and distribute meeting agendas, board packages, minutes, and management reports
• Attend and facilitate board meetings, annual meetings, and special meetings as needed
• Advise boards on operational, financial, and policy matters in accordance with governing documents and applicable laws
• Oversee the preparation and implementation of annual operating budgets and reserve schedules
• Review monthly financial statements, track expenditures, and monitor delinquencies
• Coordinate special assessments, capital project funding, and loan processes where applicable
• Ensure timely vendor payments and support accurate record keeping
• Supervise daily property operations, ensuring common areas, facilities, and infrastructure are well-maintained
• Coordinate and oversee service contracts (e.g., landscaping, snow removal, trash, security, pool services)
• Solicit bids, review proposals, and make recommendations to the board for vendor selection
• Schedule and oversee capital improvement projects, preventive maintenance, and inspections
• Ensure compliance with association governing documents, state/local regulations, and insurance requirements
• Issue violation notices, follow up on compliance matters, and assist boards with enforcement procedures
• Maintain accurate records of meetings, contracts, insurance policies, and legal correspondence
• Respond to resident inquiries and complaints in a timely, professional manner
• Prepare and distribute community notices, newsletters, and updates
• Foster positive community relations and encourage resident engagement

Portfolio Property Manager

• As a Remote HOA Community Manager, you will be responsible for overseeing and managing the day-to-day operations of homeowners' associations (HOAs) from a remote location. Your role will involve working closely with board members, homeowners, vendors, and other stakeholders to ensure the smooth functioning and improvement of the community. Community Governance: Act as the primary point of contact for HOA board members and homeowners. Interpret and enforce community rules, regulations, and bylaws in a fair and consistent manner. Assist in the development and revision of community policies and guidelines. Schedule and conduct regular board meetings and maintain accurate records of minutes and decisions. Financial Management: Create and manage the annual budget, including revenue collection, expense tracking, and financial reporting. Oversee financial statements and reports, ensuring transparency and accuracy. Monitor delinquencies and work with homeowners to resolve outstanding dues. Evaluate vendor contracts and negotiate favorable terms for services. Vendor and Contractor Relations: Solicit bids and manage contracts for maintenance, landscaping, and other services. Supervise and coordinate contractors to ensure the quality and timeliness of work. Perform regular property inspections to identify maintenance and repair needs. Communication and Community Engagement: Maintain open and effective communication with homeowners, board members, and committees. Organize and facilitate community events, meetings, and workshops. Use digital platforms and tools to enhance communication and engagement within the community. Legal Compliance: Stay up-to-date with HOA laws and regulations at the local, state, and federal levels. Ensure that the HOA complies with all legal requirements and obligations. Conflict Resolution: Mediate disputes and conflicts among homeowners or between homeowners and the board. Work to find amicable solutions to resolve issues within the community. Emergency Response: Develop and implement emergency response plans for the community. Coordinate with relevant authorities and services during emergencies. Documentation and Records Management: Maintain organized and secure records of HOA documents, contracts, and correspondence. Provide access to records for authorized individuals when needed.

• Oversee operations in HOA communities and manage capital initiatives
• Act as primary liaison between board of directors, homeowners, and committees
• Manage community operations including maintenance of common areas and coordination with contractors
• Handle emergency response and insurance claims providing turnkey solutions
• Attend and facilitate Board and Annual Meetings; prepare monthly board packets and organize meetings
• Address resident inquiries and concerns via phone, email, and formal correspondence
• Ensure compliance with government regulations, health and safety codes, permitting, and association law
• Supervise staff, manage payroll when applicable, and oversee the work environment
• Process invoices, reconcile accounts, present monthly financial reports, and develop/present annual budgets
• Perform onsite inspections to document violations, enforce deed restrictions, and ensure compliance

Community Association Manager

Administrative Assistant

• Onsite role (25 hours per week, Monday through Friday) providing general administrative support.
• Assist with day-to-day administrative tasks including filing, copying, and data entry.
• Organize and maintain physical and digital files for efficient record-keeping.
• Serve as a point of contact for resident inquiries and requests; coordinate with property management to address concerns.
• Maintain accurate resident records and databases; update resident information as needed.
• Schedule and coordinate appointments, meetings, and community events; assist in preparing meeting materials.
• Assist in drafting and distributing notices, announcements, and updates to residents.
• Work collaboratively with the management team and provide support to other team members as needed.
• Respond to resident issues and emergencies as required; may work extended/flexible hours.

• Keep organized and meet all reporting deadlines
• Maintain meticulous records and respond to resident concerns
• Oversee the application process and ensure lease accuracy
• Communicate with vendors and contractors and manage bills and insurance
• Assist with rent increase approvals and manage office correspondence
• Participate in Board meetings as required and support procurement activities
• Process property invoices and manage rental payments
• Assist the Account Manager and prepare team to step in for Community Manager
• Regularly inspect the property, oversee repairs, and coordinate contractor turnovers
• Monitor maintenance activities and inspections and develop long-term facility plans
• Provide feedback in emergencies, complete incident reports, and ensure workers' compensation reporting

• Keep organized and meet all reporting deadlines
• Maintain meticulous records and respond to resident concerns
• Oversee application process and lease accuracy
• Communicate with vendors and contractors; manage bills and insurance
• Assist with rent increase approvals and manage office correspondence
• Participate in Board meetings as required
• Support procurement activities and budget adherence
• Process property invoices and manage rental payments
• Assist the Account Manager as needed
• Foster positive owner/resident relations and implement policies fairly
• Conduct move-in/move-out inspections and supervise routine maintenance
• Handle repair orders and follow up on service requests
• Coordinate bundled in-unit resident services
• Hire, train, and manage on-site staff; conduct orientations and reviews
• Review and approve timesheets and provide ongoing staff training
• Regularly inspect property and oversee repairs and turnovers
• Coordinate contractors for timely turnovers and monitor maintenance
• Develop long-term facility and equipment management plans
• Provide feedback in emergencies, complete incident reports, and maintain on-call system
• Ensure proper reporting of workers' compensation claims
• Prepare team to step in for the Community Manager when needed

Assistant Community Manager, HOA

Accountant

• Accounts Receivable Management: Process and monitor incoming payments. Prepare and issue invoices to clients. Maintain an up-to-date billing system. Follow up on, collect, and allocate payments, handling late payments in accordance with company policies. General Administration: Collaborate with other departments to ensure smooth operation and excellent customer service. Respond to client inquiries regarding billing and payments. Contribute to team efforts by accomplishing related tasks as needed.

• Efficiently manage community associations in line with governing documents and contracts
• Foster strong relationships through proactive and clear communication with the Board of Directors, vendors, and team members
• Demonstrate financial acumen in budget preparation, financial review, and vendor payments
• Lead Board and committee meetings, both in-person and virtually
• Ensure regular site visits for inspection and project management
• Handle administrative tasks including Board packets and management reports
• Adhere to internal processes for accuracy and timeliness
• Perform additional duties as required

• Manage general accounting functions: AP, AR, general ledger, and taxes
• Assess and recommend process improvements for efficiency
• Review and analyze financial statements for accuracy
• Provide financial guidance to managers, board members, and owners
• Supervise general ledger accounting
• Develop and train staff while fostering strong relationships
• Collaborate with external auditors for year-end closing
• Generate monthly financial statements for association clients
• Assist with the preparation and reconciliation of payroll, payroll tax, and benefits
• Perform additional functions and participate in special projects as needed

• Oversee day-to-day operations of construction projects, ensuring work progresses according to project plan, timeline, and budget
• Develop, maintain, and adjust project schedules; coordinate contractors, suppliers, and subcontractors
• Manage relationships with contractors and subcontractors; ensure quality standards and timely completion
• Serve as primary point of contact for homeowners; address questions, concerns, and provide updates
• Monitor and manage project budgets, track expenses, and identify potential cost overruns
• Proactively identify and mitigate risks to timelines, costs, or quality
• Ensure quality control and that work meets local regulations, codes, and safety standards
• Maintain comprehensive project documentation including contracts, permits, inspections, change orders, and progress reports
• Develop and distribute RFPs, hold bid meetings, and provide proposal summaries to Boards of Directors
• Attend monthly Board meetings (weeknight, virtual)

Property Manager

• Oversee the general operations of the condominium association, including staff and contracted service providers.
• Communicate regularly with the Board regarding community issues.
• Enforce the Association's Rules and Regulations as outlined in the governing documents.
• Prepare or oversee the preparation of notices and meeting packets for all Association and Board meetings in a timely manner.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare RFPs and secure proposals related to day-to-day operations; provide recommendations to the Board.
• Ensure the accuracy of records for each unit/lot.
• Assist in preparing the annual budget and updating reserve study projects.
• Approve all expenditures and seek Board approval for expenditures above the predetermined threshold.
• Respond to owner inquiries and requests promptly according to company standards.
• Manage the decision-making process effectively, working towards both short- and long-term objectives for the association.
• Handle after-hours emergency calls as needed.
• Serve as primary point of contact for service providers, board members, committee members, and corporate staff.

• Administration - Financial Reporting & Budget Administration: Maintain meticulous records for each property in the portfolio. Prepare comprehensive Monthly Management Reports for the Board of Directors, including site inspection reports and budgetary details. Act as the primary liaison for the Board of Directors, enforcing all Association regulations and policies. Facilitate competitive bidding for all contracts as per the Board's decisions.
• Capital Improvements & Physical: Provide recommendations to the Board regarding property improvements and necessary repairs. Oversee budget implementation and authorize necessary expenditures. Monitor and maintain the physical elements of the properties, ensuring energy efficiency and compliance.
• Personnel: Supervise on-site staff, ensuring all responsibilities are met efficiently. Coordinate with higher management on personnel needs and training requirements.
• Property Maintenance: Negotiate contracts and maintain contract analysis for all associations. Conduct regular inspections of buildings and grounds, ensuring compliance with maintenance schedules. Monitor contractor activities, ensuring work quality and adherence to warranties. Oversee incident/accident reports, insurance claims, and potential litigation as per the Board's direction.
• Public Relations: Provide guidance and support to the Board of Directors in property operations. Serve as the main point of contact for owners, government bodies, and external stakeholders. Represent GHCM in various capacities and contribute to business development efforts.

Assistant Community Association Manager, Bilingual

Assistant Community Association Manager

Business Development Representative

Portfolio Property Manager

Community Manager

Community Association Manager

Administrative Assistant

Administrative Assistant

Assistant Community Manager, HOA

Accountant

Community Association Manager

Community Association Manager

Property Manager

Community Manager

Portfolio Manager