Momentus Technologies

Customer Success Manager

• Support a large portfolio of mid-market customers through a scaled, one-to-many engagement model (webinars, office hours, targeted outreach campaigns, digital content, and group advisory sessions rather than dedicated account management)
• Drive product adoption by identifying underutilized features and functionality relative to each customer's business goals, and recommending best practices to close the gap
• Monitor customer health signals (usage data, support trends, engagement metrics) to proactively flag and address risk before it escalates
• Provide system optimization guidance, helping customers use the platform more efficiently and effectively based on their operational needs
• Deliver advisory support at scale, including group training sessions, best practice playbooks, and self-serve resources
• Partner with Digital CS, Support, and Product teams to ensure customer feedback and adoption blockers are surfaced and addressed
• Track and report on adoption trends, health metrics, and program effectiveness across your portfolio
• Contribute to the continuous improvement of Scaled CS programs, playbooks, and resources

Customer Success Manager – Scaled

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate.
• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.
• Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities.
• Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention.
• Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives.
• Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams.
• Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews.
• Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.

QA Engineer

• Assess software quality through manual and automated testing
• Find and report bugs and glitches
• Work as part of an Agile development team to design and execute test cases across web and mobile applications
• Contribute to stable releases through structured and repeatable test processes

QA Software Tester – Fixed Term Contract, 1 Year

Customer Support

• Assist clients with technical support through support emails, phone calls, and online training meetings.
• Assist with software testing and the setup of new accounts.
• Conduct online support and training.
• Gather feedback for product team.
• Provide technical support to clients and customer support team members.
• Become an expert user on our software and keep up to date with new features and enhancements.
• Work with customers and Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate unresolved customer support requests to a Senior Support Specialist.
• Provide user training on specific features and/or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing.
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as demo configuration and support, document preparation, customer notifications and NetSuite administration.

Customer Support Specialist I

AI Engineer

• Lead a team of Product Managers across AI Platform, Analytics, Portals, and Platform/Integrations
• Set strategy and ladder to the 2026 GA calendar and 2028 vision
• Own the AI Platform and agent strategy
• Partner with engineering on AI architecture decisions
• Define outcomes and articulate measurable customer and business outcomes

Product Director – AI Platform, Data Products

Implementation Specialist

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
• Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
• Design and deliver key stakeholder training on system configuration as well as end user training.
• Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Implementation Consultant

Operations

• Build and Own the Product Knowledge Base: Design the retrieval architecture, automate and curate content.
• Elevate Documentation Operations: Own release notes, help content, and maintain high-quality documentation.
• Treat Docs as Code: Implement versioning and automation in documentation processes.
• Serve Product Marketing and GTM: Run discovery sessions and maintain integration surfaces with existing connectors.

Product Knowledge Operations Manager

Marketing

• Own the strategy and execution of marketing programs for customer adoption and retention
• Partner with teams to segment customers and identify expansion opportunities
• Develop messaging and content tailored to customer personas
• Design and execute multi-channel campaigns for product expansion
• Lead customer advocacy programs and activate customer references

Customer Marketing Manager

• Collaborate closely with customers to understand business requirements and recommend effective financial workflow solutions within Momentus Enterprise
• Configure Momentus Enterprise according to customer financial requirements, industry best practices, and project scope
• Provide ongoing financial workflow support and guidance for recurring customer engagements, support escalations, and customer inquiries
• Deliver training and support to customers to ensure customers understand, adopt, and receive value from the Momentus Enterprise Financials package
• Assist customers with financial reporting, including preparation of financial statements, financial analysis, and operational insights
• Build and maintain strong relationships with customers to ensure satisfaction, retention and growth
• Stay current on Momentus Enterprise financial software features and functionality to best support customer implementations and ongoing optimization
• Confidently present solutions to customer leadership and stakeholders, including directors, controllers and CFOs
• Serve as a financial subject matter expert, partnering cross-functionally with Sales, Support, Product, and other internal teams to support customer and business needs
• Consistently achieve an 80% utilization target