Customer Support Specialist I

Momentus Technologies

Customer Support Specialist aiding clients with technical support at Momentus, an event management software company. Responsibilities include resolving inquiries, software testing, and user training.

Posted 6/26/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist clients with technical support through support emails, phone calls, and online training meetings.
Assist with software testing and the setup of new accounts.
Conduct online support and training.
Gather feedback for product team.
Provide technical support to clients and customer support team members.
Become an expert user on our software and keep up to date with new features and enhancements.
Work with customers and Momentus development team to resolve software errors.
Test new/improved functionality and/or bug fixes prior to general release.
Escalate unresolved customer support requests to a Senior Support Specialist.
Provide user training on specific features and/or modules.
Maintain and oversee file server cleanup and maintenance.
Build local Momentus sites for testing.
Become a trusted resource for key accounts.
Educate and develop existing customer accounts.
Demonstrate new features and unique use cases.
Action internal support requests such as demo configuration and support, document preparation, customer notifications and NetSuite administration.

Requirements

What you’ll need

2+ years of customer service experience ideally in a high growth saas company.
Excellent phone and email communication.
Proficient in Microsoft Suite (Word, Excel, etc).
Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred.
Availability for on-call support over the weekend a few times a year.

Benefits

Comp & perks

Comprehensive medical, dental, & vision insurance.
Exceptional 401k Match: Momentus will match 80% of your first 10%.
Unlimited Time Off: Rest and recharge on your terms.
Remote Work: We value our global team and proudly offer the freedom to work remotely.
Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues.
Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software testingreport writingrelational databasesSQLMS AccessDevExpressCrystal Reports

Soft Skills

customer servicecommunicationtechnical supporttrainingfeedback gatheringproblem-solvingtrust building