Customer Success Manager – Scaled

Momentus Technologies

Customer Success Manager supporting mid-market customers in EMEA with Momentus platform. Focusing on product adoption, customer health, and scalable advisory services for large accounts.

Posted 7/24/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management by driving product adoption and optimizing customer engagement through effective communication and data analysis. Proficient in delivering scalable training and advisory support while managing a diverse portfolio of mid-market customers.

Highest-signal resume keywords

Fluent In German And EnglishExperience Using Momentus EnterpriseData Analysis And Health Metrics ManagementExcellent Communication And Presentation SkillsExperience In Events Or Venue Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Adoption StrategiesCustomer Health MonitoringSystem Optimization GuidanceScaled Enablement Content DevelopmentBest Practice Recommendations

Soft Skills

Independent WorkHigh Volume Account Management

Tools & Technologies

GainsightCustomer Success Platforms

Industry Keywords

Events IndustryVenue ManagementHospitality Industry

About the role

Key responsibilities & impact

Support a large portfolio of mid-market customers through a scaled, one-to-many engagement model (webinars, office hours, targeted outreach campaigns, digital content, and group advisory sessions rather than dedicated account management)
Drive product adoption by identifying underutilized features and functionality relative to each customer's business goals, and recommending best practices to close the gap
Monitor customer health signals (usage data, support trends, engagement metrics) to proactively flag and address risk before it escalates
Provide system optimization guidance, helping customers use the platform more efficiently and effectively based on their operational needs
Deliver advisory support at scale, including group training sessions, best practice playbooks, and self-serve resources
Partner with Digital CS, Support, and Product teams to ensure customer feedback and adoption blockers are surfaced and addressed
Track and report on adoption trends, health metrics, and program effectiveness across your portfolio
Contribute to the continuous improvement of Scaled CS programs, playbooks, and resources

Requirements

What you’ll need

Fluent in German and English (written and spoken); this role requires supporting German-speaking customers directly
Previous hands-on experience using Momentus Enterprise (formerly Ungerboeck) as an end user
Strong ability to translate product functionality into business value and best practice recommendations
Comfort working with data and health metrics to prioritize where to focus attention across a large portfolio
Excellent communication and presentation skills, and comfort with delivering group sessions or webinars
Ability to work independently and manage a high volume of accounts without dedicated one-to-one relationships
Experience in the events, venue management, or hospitality industry (Preferred)
Familiarity with customer success platforms such as Gainsight (Preferred)
Experience building or delivering scaled enablement content (playbooks, webinars, self-serve resources) (Preferred)

Benefits

Comp & perks

Professional development opportunities