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Product Knowledge Operations Manager
Momentus TechnologiesManager of Product Knowledge Operations overseeing documentation and content architecture for event management software. Collaborating with teams to maintain high-quality documentation and elevate operations.
About the role
Key responsibilities & impact- Build and Own the Product Knowledge Base: Design the retrieval architecture, automate and curate content.
- Elevate Documentation Operations: Own release notes, help content, and maintain high-quality documentation.
- Treat Docs as Code: Implement versioning and automation in documentation processes.
- Serve Product Marketing and GTM: Run discovery sessions and maintain integration surfaces with existing connectors.
Requirements
What you’ll need- 4-5 years in a Senior Technical Writer or Manager of Documentation role at a B2B SaaS company.
- Experience building AI-assisted content workflows.
- Strong understanding of retrieval, prompt design, and context engineering.
- Experience or readiness to manage at least one direct report.
- Familiarity with Atlassian products (Jira, Confluence).
- Bonus for experience with Docusaurus, ReadMe, GitBook, or similar docs-as-code platforms.
Benefits
Comp & perks- Comprehensive medical, dental, & vision insurance.
- Exceptional 401k Match: Momentus will match 80% of your first 10%.
- Unlimited Time Off: Rest and recharge on your terms.
- Remote Work: We value our global team and proudly offer the freedom to work remotely.
- Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues.
- Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documentation operationscontent workflowsretrieval architectureversioningautomationprompt designcontext engineering
Soft Skills
leadershipcommunication