Customer Service Representative, Patient Registration
R1 RCM
Customer Service Representative, Bilingual
Mom's Meals | A Purfoods Company
full-time
Posted on:
Location Type: Office
Location: Des Moines • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Serve as the front line to Spanish-speaking customers placing meal orders and provide excellent customer service while efficiently and accurately submitting orders
- Handle inbound and outbound customer service calls with clients placing their meal order
- Address questions and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- Work hours: Monday-Friday, 9:00am-6:00pm with potential for overtime starting at 7:00am
Requirements
- Fluent in Spanish and English (Spoken & Written)
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (word/excel/outlook)
- Clear oral communication skills
- Previous experience with data entry
- Prior experience adhering to company policies and showing core values
- Preferred: 1 year of previous call center experience
- Physical Requirements: Repetitive motions that include the wrists, hands and/or fingers; Sedentary work primarily involves sitting; Visual perception including peripheral vision, depth perception, and ability to adjust focus
Benefits
- Weekly pay
- PTO
- Benefits available after 30 days of employment
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer servicemeal order processing
Soft skills
clear oral communicationefficient workcustomer service excellence
Certifications
high school degreeGED
