Onboarding Specialist

• Enroll eligible patients into the Shields partner health system pharmacy program
• Call and/or communicate directly with patients when completing the enrollment process
• Work with regional leaders and Liaisons to ensure patients are properly and fully onboarded
• Ensure patients are properly setup in the pharmacy to receive their medication without interruption or gap in care
• Perform test claims to verify pharmacy copay amount
• Verify insurance eligibility and benefit levels using multiple approved tools
• Research patients' medical records for current medication regimen
• Complete benefits investigation with approved Pharmacy Dispensing Systems and document outcomes in documentation tool
• Collaborate with team members to provide integrated quality patient care and act as a business partner to stakeholders
• Identify trends, resolve problems, recommend improvements, and participate in process improvement initiatives
• Protect confidential information and update job knowledge via educational opportunities
• Flexible scheduling generally Monday-Friday depending on patient time zones

Patient Onboarding Specialist

Onboarding Specialist

Implementations Onboarding Manager

Customer Onboarding Manager

Onboarding Coordinator

Onboarding Specialist II