Moen

Sales

• Develop and lead the Architecture & Design sales strategy across all Outdoors brands
• Create a unified approach for engaging architects, designers, and specification partners across brands and markets
• Identify market trends, customer insights, and specification opportunities that support long-term business growth
• Partner cross-functionally with Product Management, R&D, Engineering, Sales, and Marketing to align on customer needs and future product direction
• Help establish scalable processes and structure that support the continued growth of the A&D Sales function
• Lead, mentor, and support the team through collaboration, coaching, and ongoing development
• Foster an inclusive and relationship-focused team environment centered on shared success and customer partnership
• Build and maintain strong relationships with architects, designers, specification writers, and industry partners nationwide
• Leverage existing industry relationships and networks to expand specification opportunities and strengthen customer engagement
• Support account development efforts and help grow brand presence within commercial and residential design communities
• Serve as a player/coach by balancing leadership responsibilities with active customer engagement and project support
• Support specification activity through CRM management, project follow-up, and ongoing communication with the design community
• Deliver presentations and facilitate AIA-accredited continuing education programs for architects and designers

Senior Manager, Architecture and Design Sales

Ecommerce

• Partner with assigned accounts to support achievement of annual top-line sales plans on a quarterly, semi-annual, and annual basis
• Collaborate with retail partners and internal teams to develop account strategies and shared plans that support Moen product success
• Identify opportunities to deepen relationships and increase product visibility within existing accounts
• Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products
• Build and maintain strong, trust-based relationships with account stakeholders
• Gather and share insights on market trends, competitor activity, and customer experiences through supplier portals, store visits, sales data, and industry networking
• Support key ecommerce initiatives with assigned accounts and internal stakeholders including retail media, online marketplace coordination, content, and brand awareness efforts
• Serve as a trusted connection between customers and internal teams, sharing insights that help shape future opportunities
• Apply financial awareness to help identify opportunities that benefit both Moen and retail partners
• Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency
• Work closely with cross-functional partners to ensure smooth execution of customer programs, launches, and ongoing initiatives
• Foster positive customer relationships by providing responsive support, thoughtful communication, and dependable follow-through.

Account Manager – Retail eCommerce

Account Executive

• Maximize revenue and ensure customer satisfaction throughout retail locations in an established territory
• Training, coaching, and driving sales revenue across Millwork, In-Home, and Pro sales departments
• Manage account relationships and provide support for Fiberon, Therma-Tru, and Fypon product lines
• Conduct product knowledge sessions to retail staff and implement sales initiatives
• Partner with Pro Sales teams and distributor reps to drive awareness and support Pro-focused programs

Field Retail Sales Representative

Customer Support

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues
• Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction
• Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions
• Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products
• Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl
• Ensure composure and professionalism in all interactions, even in high pressure or complex situations
• Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures
• Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols
• Perform additional duties or special assignments as needed to support team goals and operational requirements

Customer Service Representative

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
• Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
• Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions.
• Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products.
• Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl.
• Ensure composure and professionalism in all interactions, even in high pressure or complex situations.
• Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
• Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
• Perform additional duties or special assignments as needed to support team goals and operational requirements.