Customer Service Representative

Moen

Inbound Customer Service Representative for House of Rohl, supporting customer inquiries and providing product solutions within a luxury environment. Ensuring exceptional service and consumer satisfaction under Fortune Brands Innovations.

Posted 5/19/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesJuniorMid-Level💰 $37,700 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products.
Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions.
Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products.
Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl.
Ensure composure and professionalism in all interactions, even in high pressure or complex situations.
Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
Perform additional duties or special assignments as needed to support team goals and operational requirements.

Requirements

What you’ll need

High School diploma or equivalent required.
2 years experience in a contact center or other fast-paced customer service environment required.
Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy
Excellent professional communication skills required, both verbal and written
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
Associate’s or Bachelor's degree is preferred
Prior CRM/ERP (SAP, Oracle, etc.) or similar system experience preferred
Ability to communicate in English and French is a plus

Benefits

Comp & perks

Comprehensive health plans
Market-leading 401(k) program with company contribution
Product discounts
Flexible time off benefits
Adoption benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical issue resolutionreading technical drawingstroubleshootingproduct installationrepair guidancecall quality managementdocumentation accuracyCRM experienceERP experiencebilingual communication

Soft Skills

consumer experience enhancementprofessional communicationproblem-solvingcomposure under pressuresensitivity managementteam collaborationadaptabilityfocuscustomer satisfactioninterpersonal skills

Certifications

High School diplomaAssociate's degreeBachelor's degree