Customer Support

• Serve as first point of contact for customers of a music streaming service
• Respond to inbound customer inquiries via messaging in Spanish and English
• Help customers navigate the platform and troubleshoot technical issues
• Ensure customers have the best possible listening experience
• Handle multiple simultaneous chats and maintain high-quality support
• Participate in mandatory 8-week orientation and follow production schedules

Bilingual Customer Support, Spanish/English

Customer Support Specialist

Customer Service Representative

Senior Customer Support/Sales Specialist

Customer Service Specialist

Senior Customer Service Delivery Manager