Bilingual Customer Support, German/English – Music Streaming
ModSquad
Bilingual Customer Support, Spanish/English
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as first point of contact for customers of a music streaming service
- Respond to inbound customer inquiries via messaging in Spanish and English
- Help customers navigate the platform and troubleshoot technical issues
- Ensure customers have the best possible listening experience
- Handle multiple simultaneous chats and maintain high-quality support
- Participate in mandatory 8-week orientation and follow production schedules
Requirements
- Fluent in Spanish and English with professional-level communication skills
- Must complete language assessments in Spanish and English
- Experience providing support through inbound messaging
- Experience handling 3-5 simultaneous chats in previous roles
- Availability for 8-week orientation: 40 hours/week (Phase 1: 4 AM - 1 PM PT for 4 weeks; Phase 2: 4 weeks self-scheduled)
- Available production hours: Daily, 24/7 with priority coverage needed from 3:00 PM PT onwards
- Project commitment: 25 hours per week; 12 hours required on Saturday and/or Sunday
- Project length: 180 days (as needed by ModSquad)
- Workspace: dedicated laptop/desktop running Windows 10 or newer
- Willingness to install ModSquad security software and a 2FA app on mobile device
- Access to a webcam or smartphone capable of capturing clear photos
- Stable broadband internet connection with minimum speed of 25 Mbps
- Minimum 8 GB of RAM; dual monitors strongly recommended
- Chromebook is not sufficient
- Note: Individuals residing in California, Colorado, New York, and Washington are excluded
Benefits
- Work remotely
- Set your own schedule
- Pick your projects
- Work with top brands (e.g., Spotify, VSCO, Vimeo)
- Opportunity to work with great people on cool projects
- Accommodations available via recruitment email
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingual communicationcustomer supporttechnical troubleshootinginbound messagingchat handlingWindows 10broadband internet2FA applicationwebcam usagedual monitors
Soft skills
professional communicationmultitaskingcustomer experience focusproblem-solvingadaptabilitytime managementteam collaborationattention to detailpatienceempathy
