Administration Support Specialist
Guidant Financial
Bilingual Customer Support, German/English – Music Streaming
ModSquad
part-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for customers of a leading music streaming service
- Respond to customer inquiries via inbound messages in German and English
- Help customers navigate the platform and troubleshoot technical issues
- Ensure customers have the best possible listening experience
- Complete language assessments and attend orientation/nesting/production hours as scheduled
Requirements
- Fluent in German and English with professional-level communication skills in both
- Experience providing support through inbound messaging
- Experience handling 3-5 simultaneous chats
- Orientation availability: 40 hours/week for 8-week orientation (specific PT hours provided)
- Available production hours: daily, 24/7; commit 25 hours/week with 12 hours on Sat/Sun
- Access to dedicated laptop/desktop (Windows 10+), 8GB RAM, stable broadband (25 Mbps), webcam or smartphone for photos, dual monitors recommended
- Willingness to install ModSquad security software and 2FA app on mobile device
- Complete language assessments in German and English
- Exclusion: individuals residing in California, Colorado, New York, and Washington excluded
