Customer Service Representative
It's Just Lunch
Customer Support Specialist – Inbound Phone Calls, Property Taxes
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Mississippi, New Hampshire, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer phone calls and emails in a timely and professional manner.
- Actively listen to ensure customers feel heard and understood.
- Provide accurate and timely resolutions.
- Escalate issues when necessary.
- Stay up to date on task and policy updates to maintain accuracy.
- Meet and maintain individual performance metrics.
Requirements
- Friendly, helpful, and upbeat communication style.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Prior property tax experience is a plus.
- Excellent command of grammar and written communication.
Benefits
- Work remotely.
- Set your own schedule.
- Pick your projects.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
friendly communicationhelpful communicationupbeat communicationproblem-solvingcritical thinkingmultitaskingorganizational skillswritten communication
