Model 1 Commercial Vehicles

General

• Manage high level warranty processes for all Corporate fleet accounts.
• Oversee large fleet and transit orders to ensure time performance.
• Organize routine meetings with sales managers and service managers to address issues found.
• Oversee all fleet warranty functions.

Warranty Coordinator

Technician

• Diagnose, test, and repair vehicles
• Use computerized diagnostics equipment and service manuals
• Assist team and customers as a Mobile Technician
• Travel to Model 1 Locations and Customers

Senior Mobile Technician – Mechanic

Account Executive

• Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
• Send visit recap within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
• Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.
• Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.

Customer Sales Coordinator – Field Sales Representative

Sales

• Drive tactical sales growth within the sales region by conducting co-op sales calls with each salesperson on a routine basis
• Drive high level sales performance across commercial vehicle product lines, focusing on market share, revenue growth and profit margins
• Identify growth opportunities and potential new markets within the region
• Conduct thorough market analysis and become an industry expert within their region
• Assist the RVP with quota setting, creating sales forecasts, and monitoring salesperson performance against goals
• Recruit, develop, and retain a team of regional salespeople
• Take a structured approach to onboarding new salespeople
• Identify sales team training gaps and implement new training plans where required
• Provide front line guidance, motivation, and support to the sales team in strategy, negotiation, and closing complex deals
• Conduct quarterly performance evaluations, monthly 1:1 coaching, and provide constructive feedback to drive individual growth and team development
• Cultivate strong relationships with key customers and partners within the region
• Prepare regular sales reports, forecasts, and performance metrics for the RVP monthly
• Assist the RVP in developing and managing the regional sales budget, allocating resources effectively to optimize sales performance

Regional Sales Director

Business Development Rep

• Develop and execute a strategic sales plan to drive commercial vehicle sales within the assigned territory.
• Identify and target potential customers, including businesses, contractors, and mid-sized fleet owners.
• Conduct thorough market research to understand customer needs, preferences, and competitor activities.
• Build a robust sales pipeline by prospecting, qualifying leads, and converting them into sales opportunities.
• Collaborate with the RVP and marketing team to develop and implement promotional strategies and campaigns.
• Conduct field-based product demonstrations, including transporting vehicles on-site to customer locations, conducting walk-arounds, and on-the-job demonstrations.
• Establish and nurture strong relationships with key stakeholders, including customers, dealers, and industry influencers.
• Serve as the main point of contact for customers within the assigned territory, addressing inquiries and providing exceptional customer service.
• Conduct regular meetings, product demonstrations, and training sessions with customers to ensure satisfaction and loyalty.
• Meet and exceed assigned sales targets and objectives, consistently achieving quarterly and annual revenue goals.
• Track sales activities, customer interactions, and progress using HubSpot CRM software and other designated tools.
• Prepare accurate and timely sales reports, forecasts, and market analysis for sales management.
• Continuously monitor market trends, competitor activities, and customer feedback to identify areas for improvement and growth.

Commercial Vehicle Business Development Manager

• Develop and execute a strategic sales plan to drive commercial vehicle sales within the assigned territory
• Identify and target potential customers, including businesses, contractors, and mid-sized fleet owners
• Conduct thorough market research to understand customer needs, preferences, and competitor activities
• Build a robust sales pipeline by prospecting, qualifying leads, and converting them into sales opportunities
• Collaborate with the RVP and marketing team to develop and implement promotional strategies and campaigns
• Conduct field-based product demonstrations, including transporting vehicles on-site to customer locations, conducting walk-arounds, and on-the-job demonstrations
• Establish and nurture strong relationships with key stakeholders, including customers, dealers, and industry influencers
• Serve as the main point of contact for customers within the assigned territory, addressing inquiries and providing exceptional customer service
• Conduct regular meetings, product demonstrations, and training sessions with customers to ensure satisfaction and loyalty
• Identify opportunities to upsell or cross-sell additional products and services to existing customers
• Meet and exceed assigned sales targets and objectives, consistently achieving quarterly and annual revenue goals
• Track sales activities, customer interactions, and progress using HubSpot CRM software and other designated tools
• Prepare accurate and timely sales reports, forecasts, and market analysis for sales management
• Continuously monitor market trends, competitor activities, and customer feedback to identify areas for improvement and growth