Model 1 Commercial Vehicles

Field Engineer

• Provide service and customer support during on-site visits
• Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment
• Perform inspections and repairs using established procedures
• Perform light and medium duty repairs: heating and air conditioning, electrical and electronic systems, brakes, manual drivetrain, axles, suspension and steering, transmissions, engine repair
• Perform light duty engine performance repair as well as diesel engine repairs
• Prepare and submit work orders in a timely manner to assigned location
• Evaluate products for maintenance, warranty, upgrades and other purposes
• Collaborate closely with management to resolve technical issues
• Understand customer requirements and recommend appropriate products or services
• Manage all on-site installation, repair, and maintenance within assigned territory and conduct customer training when required
• Respond to customer complaints timely and effectively
• Safely operate all shop equipment and follow company safety protocol
• Submit complete and accurate time sheets weekly
• Other duties as assigned

Field Service Technician

Sales

• Drive tactical sales growth within the region by conducting co-op sales calls with each salesperson on a routine basis
• Drive high level sales performance across commercial vehicle product lines, focusing on market share, revenue growth and profit margins
• Identify growth opportunities and potential new markets within the region
• Conduct market analysis and becomes an industry expert within their region
• Attain an intimate knowledge of the local competition, their sales strategies, inventory levels/mix, and competitive pricing levels
• Assist the RVP with quota setting, creating sales forecasts, and monitoring salesperson performance against goals
• Recruit, develop, and retain a team of regional salespeople; identifying coverage gaps and implementing personnel strategies
• Take a structured approach to onboarding new salespeople; identify training gaps and implement new training plans
• Foster a collaborative and motivating work environment that encourages teamwork, creativity, and continuous improvement
• Provide front line guidance, motivation, and support to the sales team in strategy, negotiation, and closing complex deals
• Attend high-profile sales meetings with customers; conduct quarterly performance evaluations and monthly coaching
• Manage a high level of accountability to sales quotas; redirecting efforts to ensure quota attainment
• Cultivate strong relationships with key customers and partners within the region; manage a subset of high-profile accounts
• Collaborate with RVP to gather customer input and integrate that message into local go-to-market approaches
• Participate in industry events, conferences, and trade shows to expand the company's network and brand visibility
• Prepare regular sales reports, forecasts, and performance metrics for the RVP; collaborate with cross-functional teams
• Assist the RVP in budgeting and resource management; drive CRM adoption
• Track performance metrics: regional year-over-year sales revenue, unit sales, profitability growth, market share expansion, new market penetration
• Monitor team performance, development, and turnover; drive new customer acquisitions

Field Service Technician

Regional Sales Director