Model 1 Commercial Vehicles

Field Engineer

• Provide service and customer support during on-site visits
• Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment
• Perform inspections and repairs using established procedures
• Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes
• Manual drivetrain, axels, suspension and steering
• Automotive Transmission / Transaxles
• Engine Repair
• Perform light duty engine performance repair as well as diesel engines repairs
• Prepare and submit work orders in a timely manner to assigned location
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes
• Collaborate closely with management to resolve technical issues
• Understand customer requirements and accordingly recommend the right products or services
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide training to customers about product usage and maintenance
• Respond to customer complaints timely and effectively
• Must achieve and maintain an efficiency level of eighty five percent
• Safely operate all shop equipment
• Take direction, keep a positive attitude, and perform high quality work
• Maintain and protect company owned property
• Follow Company safety protocol at all times and keep work area cleaned
• Submit complete and accurate time sheets on a weekly basis to payroll

Field Service Technician

Marketing

• Manage inventory of pre-owned, trade-in, off-lease, rental, and company-owned vehicles and equipment.
• Develop and execute asset disposition plans to maximize recovery value and reduce aging inventory.
• Partner closely with the Vehicle Inventory Manager to align inventory flow, timing, and market readiness.
• Establish and maintain accurate valuation, status, and condition reporting for all remarketing assets.
• Create and implement remarketing strategies utilizing internal sales teams, wholesale channels, auctions, online marketplaces, and direct-to-buyer opportunities.
• Develop structured exit strategies for company-owned rental units, including timing, channel selection, and pricing strategy.
• Establish standardized trade values and resale benchmarks for equipment and vehicles across the organization.
• Continuously evaluate channel performance and adjust strategies to improve returns.
• Track and analyze KPIs including days-to-sale, recovery rates, auction performance, channel effectiveness, and market trends.
• Prepare regular performance reports and insights for senior leadership.
• Monitor market conditions to inform pricing strategies, timing decisions, and channel selection.
• Use data to identify risks, opportunities, and improvement areas within remarketing operations.
• Identify inefficiencies within remarketing, asset disposition, and resale processes.
• Recommend and implement process improvements to increase operational efficiency, reduce costs, and improve asset recovery.
• Partner with internal stakeholders to improve vehicle readiness, reconditioning timelines, and resale execution.
• Support the development of standardized policies, procedures, and best practices for remarketing activities.

Director of Remarketing

Account Executive

• Field Outreach and Discovery: Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
• Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
• Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
• Sales Enablement and Coordination: Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
• Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times.
• Track all handoffs with owners and dates; keep customers informed.
• Follow-up & Customer Success: Send visit recap within 24 hours with agreed next steps and contacts.
• Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
• Escalate stockouts, delays, or quality concerns quickly with options presented.
• Data, Systems & Process Discipline: Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/ DMS.
• Meet response & follow-up SLAs; use standard email/phone templates.
• Log every touch (visit/call/email) and attach visit notes/photos as needed.
• Safety, Compliance & Professionalism: Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.
• Respect facility rules at customer sites; represent Model 1 brand standards at all times.

Customer Sales Coordinator – Field Sales Representative

Product Manager

• Lead production operations across Duncan, OK; Elkhart, IN; Summerville, SC; and Chino, CA, ensuring all locations meet production targets and delivery goals.
• Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance.
• Implement standardized processes, workflows, and operating procedures across all production centers.
• Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production or customer requirements.
• Influence staffing levels, shift structures, and resource allocation to maximize facility output in partnership with local management.
• Work with production scheduling and forecasting teams to align staffing, capacity planning, and facility resources with corporate production targets.
• Ensure facilities are prepared for customer acceptance appointments, including unit readiness, documentation, and inspection preparation.
• Lead or co-lead daily and weekly production meetings to ensure alignment, resolve constraints, and improve on-time delivery performance.
• Ensure accurate and reliable production reporting with consistent communication to the executive team and cross-functional partners.
• Oversee customer acceptance readiness for fleet and transit deliveries, ensuring all units meet required inspection and acceptance criteria.
• Collaborate with local teams to ensure customer acceptance processes are executed consistently and documented properly.
• Approve and direct corrective actions for defects identified during customer inspections.
• Prioritize rework activities to support customer timelines and reduce cycle time.
• Partner with Warranty and Aftermarket teams to review quality trends, warranty claims, rework drivers, and production-related build standards.
• Support development and implementation of quality assurance processes and inspection procedures.
• Maintain a safe, efficient, and compliant working environment across all production hubs.
• Identify cost-saving opportunities in labor utilization, workflow efficiency, rework reduction, and facility operations.
• Coordinate internally across Sales, Planning, Warranty, Field Service, and Aftermarket Operations to ensure seamless resolution of customer acceptance findings and inspection-related issues.
• Collaborate with Sales and Planning to align customer delivery timelines with operational capacity.
• Participate in strategic planning for new facility expansions, equipment needs, and long-term production capabilities.
• Serve as an escalation point for operational challenges, OEM specification issues, or customer concerns requiring leadership involvement.
• Directly manage and develop the Production Operations Managers at each production hub.
• Set performance expectations, provide coaching and feedback, and ensure accountability to KPIs, quality standards, and production goals.
• Ensure all production teams execute customer acceptance processes consistently across all sites.
• Foster a culture of communication, teamwork, continuous improvement, and professional growth.

Director of Production Operations

• Lead production operations across Duncan, OK; Elkhart, IN; Summerville, SC; and Chino, CA, ensuring all locations meet production targets and delivery goals.
• Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance.
• Implement standardized processes, workflows, and operating procedures across all production centers.
• Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production or customer requirements.
• Influence staffing levels, shift structures, and resource allocation to maximize facility output in partnership with local management.
• Work with production scheduling and forecasting teams to align staffing, capacity planning, and facility resources with corporate production targets.
• Ensure facilities are prepared for customer acceptance appointments, including unit readiness, documentation, and inspection preparation.
• Lead or co-lead daily and weekly production meetings to ensure alignment, resolve constraints, and improve on-time delivery performance.
• Oversee customer acceptance readiness for fleet and transit deliveries, ensuring all units meet required inspection and acceptance criteria.
• Collaborate with local teams to ensure customer acceptance processes are executed consistently and documented properly.
• Approve and direct corrective actions for defects identified during customer inspections.
• Partner with Warranty and Aftermarket teams to review quality trends, warranty claims, rework drivers, and production-related build standards.
• Maintain a safe, efficient, and compliant working environment across all production hubs.
• Identify cost-saving opportunities in labor utilization, workflow efficiency, rework reduction, and facility operations.
• Coordinate internally across Sales, Planning, Warranty, Field Service, and Aftermarket Operations to ensure seamless resolution of customer acceptance findings and inspection-related issues.

• Lead production operations across Duncan, OK; Elkhart, IN; Summerville, SC; and Chino, CA
• Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance
• Implement standardized processes, workflows, and operating procedures across all production centers
• Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production
• Influence staffing levels and resource allocation to maximize facility output
• Work with production scheduling and forecasting teams to align staffing and capacity planning
• Ensure facilities are prepared for customer acceptance appointments
• Lead or co-lead daily and weekly production meetings
• Ensure accurate and reliable production reporting
• Oversee customer acceptance readiness for fleet and transit deliveries
• Collaborate with local teams to ensure customer acceptance processes are executed consistently
• Approve and direct corrective actions for defects identified during inspections
• Partner with Warranty and Aftermarket teams to review quality trends and warranty claims
• Identify cost-saving opportunities in labor utilization, workflow efficiency, and rework reduction
• Coordinate internally across departments to ensure seamless resolution of customer acceptance findings
• Directly manage and develop the Production Operations Managers at each hub

• Lead production operations across Duncan, OK; Elkhart, IN; Summerville, SC; and Chino, CA, ensuring all locations meet production targets and delivery goals.
• Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance.
• Implement standardized processes, workflows, and operating procedures across all production centers.
• Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production or customer requirements.
• Influence staffing levels, shift structures, and resource allocation to maximize facility output in partnership with local management.
• Work with production scheduling and forecasting teams to align staffing, capacity planning, and facility resources with corporate production targets.
• Ensure facilities are prepared for customer acceptance appointments, including unit readiness, documentation, and inspection preparation.
• Lead or co-lead daily and weekly production meetings to ensure alignment, resolve constraints, and improve on-time delivery performance.
• Oversee customer acceptance readiness for fleet and transit deliveries, ensuring all units meet required inspection and acceptance criteria.
• Collaborate with local teams to ensure customer acceptance processes are executed consistently and documented properly.
• Approve and direct corrective actions for defects identified during customer inspections.
• Prioritize rework activities to support customer timelines and reduce cycle time.
• Maintain a safe, efficient, and compliant working environment across all production hubs.
• Identify cost-saving opportunities in labor utilization, workflow efficiency, rework reduction, and facility operations.
• Coordinate internally across Sales, Planning, Warranty, Field Service, and Aftermarket Operations to ensure seamless resolution of customer acceptance findings and inspection-related issues.
• Collaborate with Sales and Planning to align customer delivery timelines with operational capacity.
• Directly manage and develop the Production Operations Managers at each production hub.

Account Manager

• Develop and maintain national for hire and private ambulance relationships
• Identify and prospect new national and regional opportunities to build a strong sales pipeline
• Conduct onsite visits, demos, walk-arounds, and product presentations
• Create effective proposals, bids, and multi-unit configurations
• Guide customers through specs, procurement, budgets, and technical requirements
• Collaborate with engineering, production, logistics, and marketing teams
• Provide reporting on customer needs, opportunities, and competitive activity
• Track sales activities within HubSpot
• Meet and exceed quarterly and annual targets
• Represent Model 1 at trade shows and industry events

National Account Manager – Ambulance Sales

Business Development Rep

• Develop and execute a strategic sales plan to drive commercial vehicle sales within the assigned territory.
• Identify and target potential customers, including businesses, contractors, and mid-sized fleet owners.
• Conduct thorough market research to understand customer needs, preferences, and competitor activities.
• Build a robust sales pipeline by prospecting, qualifying leads, and converting them into sales opportunities.
• Collaborate with the RVP and marketing team to develop and implement promotional strategies and campaigns.
• Conduct field-based product demonstrations, including transporting vehicles on-site to customer locations, conducting walk-arounds, and on-the-job demonstrations.
• Establish and nurture strong relationships with key stakeholders, including customers, dealers, and industry influencers.
• Serve as the main point of contact for customers within the assigned territory, addressing inquiries and providing exceptional customer service.
• Conduct regular meetings, product demonstrations, and training sessions with customers to ensure satisfaction and loyalty.
• Meet and exceed assigned sales targets and objectives, consistently achieving quarterly and annual revenue goals.
• Track sales activities, customer interactions, and progress using HubSpot CRM software and other designated tools.
• Prepare accurate and timely sales reports, forecasts, and market analysis for sales management.
• Continuously monitor market trends, competitor activities, and customer feedback to identify areas for improvement and growth.

Field Service Technician

Director of Remarketing

Customer Sales Coordinator – Field Sales Representative

Director of Production Operations

Director of Production Operations

Director of Production Operations

Director of Remarketing

Director of Production Operations

National Account Manager – Ambulance Sales

Commercial Vehicle Business Development Manager