Customer Sales Coordinator – Field Sales Representative

Model 1 Commercial Vehicles

Field Sales Representative proactively engages fleet customers for parts and service opportunities. Collaborating with internal teams and ensuring customer satisfaction for commercial vehicles.

Posted 6/26/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs.
Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day.
Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities.
Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling), Vehicle Sales (warm intro), Upfit (capture requirements).
Send visit recap within 24 hours with agreed next steps and contacts.
Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback.
Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS.
Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites.

Requirements

What you’ll need

Excellent communication and customer empathy; confident with in-person outreach.
Organized and self-directed in the field; strong follow-through.
Comfort learning parts/service basics (training provided).
Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app.
Valid driver’s license; daily local travel (60–80% in the field).
Customer service, retail parts, dealership service writing, inside/outside sales experience (preferred).
Familiarity with commercial vehicles/upfitting or warranty processes (preferred).

Benefits

Comp & perks

Competitive benefits including health insurance, paid holidays, and vacation pay
Continuous training to provide you the opportunity to develop your full potential and be a true business partner
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceretail partsdealership service writinginside salesoutside salesparts coordinationservice coordinationvehicle salesupfittingwarranty processes

Soft Skills

communicationcustomer empathyorganizationself-directedfollow-throughin-person outreach

Certifications

valid driver’s license