Mobile Communications America

Account Executive

• Develop and execute strategies to drive revenue growth, profitability, and long-term customer loyalty.
• Utilize market data to target and prospect customers, uncovering needs for solution selling and providing consultative recommendations.
• Manage the sales cycle by answering technical and business questions, offering solutions, and providing accurate cost estimates for implementation.
• Forecast sales and create innovative strategies to meet and exceed sales targets, managing quotes and funnels monthly.
• Build and maintain key relationships with clients, acting as a trusted advisor and managing a sales pipeline with new customer logos and opportunities.
• Prepare accurate paperwork for customer transactions, respond to RFIs/RFPs, and ensure timely processing.
• Stay informed on competitors' products and key verticals (Energy, Healthcare, Education, Government, Manufacturing), and manage relationships with key OEMs (Motorola, Nokia, AMAG, Axis, etc.).
• Manage the pre-sales and proposal process, ensuring successful deal closure and forecasting.
• Conduct client relationship management (deep/wide) and cross-sell across the full portfolio.

Communications

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 27/7 technical support.

Communication Systems Technician I

Sales

• Recruiting, hiring, training, developing, goal setting, and discipline for sales and service employees
• Facilitating the team's success by setting direction, establishing goals, and conducting meetings
• Conducting one-on-one coaching sessions and "ride-longs" with all sales representatives
• Establishing and maintaining effective relationships with customers, partners, vendors, and internal departments
• Engaging with the Regional Vice Presidents by offering timely communication, accurate forecasting, and overall strategic direction
• Meeting monthly and quarterly sales plans

Sales Manager

Security Engineer

• Install and service physical security systems, including IP video and access control systems with electrified locking hardware
• Troubleshoot and resolve system issues efficiently
• Serve as the primary on-site customer interface
• Oversee subcontractors and coordinate with other trades
• Mentor junior technicians and ensure quality standards are met

Advanced Security Technician

Project Manager

• Manage Box Sales processes, including tracking and coordination.
• Prepare and distribute welcome letters to customers.
• Process PO (Purchase Order) requests and follow up on approvals.
• Receive POs as needed to support project execution.
• Coordinate procurement and delivery of materials and supplies for projects.
• Schedule Sales to Operations handoff meetings.
• Arrange travel accommodations for project personnel as required.
• Handle permit requests and manage follow-up processes.
• Confirm completion and accuracy of project closeout documents.
• Oversee lien waiver management to ensure compliance.
• Conduct customer follow-up calls for project closeout confirmation.
• Provide administrative support to Project Managers.
• Create NCCO (No Charge Change Order) quotes and submit them through NS for approval (DOA).
• Reference NCCO SOP for project-related change orders.
• Maintain and oversee technical license upkeep and compliance with standards.
• Ensure that Sales Order edits for Projects are handled by the Project Accountant.
• Prepare AIAs, Pay Applications, and manage customer portal administration (e.g., Textura, Procore, Oracle).

Project Coordinator

Field Engineer

• Overseeing of system infrastructure, system hosting, system connectivity, and system licensing
• Program and commission systems for projects
• Develop programming documents and system matrices
• Perform pre-installation programming, kitting, and device configuration
• Provide technical support to other technicians
• Apply digital licenses as needed
• Ensure quality assurance on system installations
• Maintain and enforce device labeling standards
• Collaborate with engineering during design and drafting phases
• Contribute to the Design Team by providing drawings, red lines, and as-builts
• Participate in the review process for large or complex projects
• Provide field support and on-the-job training for technicians, including technical and standards training
• Maintain and update job specifications as needed

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Learning and contributing to technical and project teams.
• Diagnosing and troubleshooting system issues.
• Working as a valued team member and as an individual to deliver quality results to our customers.
• Executing assigned projects and duties in a timely manner with quality results.
• Working with trades and subcontractors assigned to projects.

Security Technician

• Collaborating across the organization to implement strategic plans that drive revenue growth, maximize profitability, and foster long-term customer loyalty.
• Forecasting sales trends and developing innovative, result-driven sales strategies.
• Consistently meeting and exceeding sales targets to ensure the highest levels of performance and success.
• Building strong relationships with new clients while maintaining and strengthening existing partnerships.
• Expanding and managing a robust client database within your assigned territory to ensure consistent engagement and retention.
• Following up on incoming leads with same-day responsiveness to maximize conversion opportunities and accelerate the sales process.
• Staying informed on competitor products and effectively positioning solutions to outperform them.

Account Executive, MR

Customer Support

• Serving as the primary point of contact for customers via phone and in-person, ensuring high levels of satisfaction
• Maintaining accurate customer contact information and building strong relationships with customers and vendors
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets
• Adding and removing equipment in the system and assisting with contract renewals
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded
• Collaborating across departments to communicate daily priorities with service and operations teams
• Promoting and maintaining a safe, positive, and productive work environment
• Performing other administrative and operational tasks as assigned