Mobile Communications America

Account Executive

• Collaborating across the organization to implement strategic plans that drive revenue growth
• Forecasting sales trends and developing innovative, result-driven sales strategies
• Consistently meeting and exceeding sales targets
• Building strong relationships with new clients while maintaining existing partnerships
• Expanding and managing a robust client database within your assigned territory
• Following up on incoming leads with same-day responsiveness
• Staying informed on competitor products and effectively positioning solutions

Manager

• Oversee and direct construction of projects through completion.
• Work closely with the Project Management Team, Operations Manager, Deployment Team, Subcontractors, Engineering Team, Logistics Team, clients and other stakeholders to ensure successful project delivery.
• In-depth review of projects to schedule and coordinate deliverables.
• Ensure monitor compliance with building and safety regulations.
• Coordinate and direct the Deployment Team, consisting of both internal labor and subcontractor resources.
• Ensure team has proper tools, materials and equipment for successful project delivery and support inventory management.
• Ensure achievement of contractual construction commitments.
• Daily review of construction progress.
• Prepare internal and external reports pertaining to job status.
• Planning to anticipate and mitigate problems and resolve emerging issues.
• Support obtaining any required permits and licenses.
• Analyze, manage and mitigate risks.
• Ensure quality construction standards and the use of proper construction techniques.

Construction Manager

Communications

• Install, configure, program, maintain, troubleshoot, and repair land mobile radio (LMR) systems and related communications equipment.
• Diagnose and resolve complex equipment, system, programming, and installation issues to ensure reliable customer communications.
• Perform preventative maintenance, inspections, firmware/software updates, and equipment upgrades to optimize system performance.
• Complete service tickets, work orders, and technical documentation accurately and within established timelines.
• Support the installation, testing, and commissioning of communications systems, including associated network, power, and infrastructure components.
• Collaborate with customers, project teams, and management to coordinate service activities, site access, and project execution.
• Assist with project planning, system design support, scoping, and estimating for service, installation, and programming projects.
• Provide technical support and communicate effectively with customers regarding system performance, maintenance, and repair needs.

Communication Systems Technician II

Security Engineer

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems
• Learning and contributing to technical and project teams
• Diagnosing and troubleshooting system issues
• Working as a valued team member and as an individual to deliver quality results to our customers
• Executing assigned projects and duties in a timely manner with quality results
• Working with trades and subcontractors assigned to projects

Security Technician

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Diagnosing and troubleshooting system issues.
• Training/mentoring others within the team.
• Working as a valued team member on projects/installations to deliver quality results to our customers.
• Maintaining awareness of new and emerging technologies and their potential application on client engagements.
• Working with trades and subcontractors assigned to projects.
• Serving as a lead tech on smaller projects/installations.

Advanced Security Technician

Operations

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Customer Operations Specialist

Data Analyst

• Perform hands-on analysis of sales performance across the organization — pipeline, bookings, conversion, and productivity — to answer recurring and ad hoc questions from sales leadership.
• Turn analysis into clear, decision-ready insights and recommendations for a non-technical audience, not just raw reports.
• Build and maintain reporting artifacts, including tear sheets, executive summaries, and dashboards, that give stakeholders a clear, current view of the business.
• Source, validate, and reconcile data across CRM (HubSpot, NetSuite) and ERP (NetSuite, Ormandy) systems to ensure analysis rests on accurate, trusted data.
• Investigate data quality issues and anomalies and recommend improvements to data capture and reporting.
• Structure and maintain the templates and sheets that support the sales forecasting process.
• Support sales territory planning through data preparation, mapping, and scenario setup.
• Partner with Division Leads and leadership to ensure planning and forecasting tools are accurate, usable, and up to date.
• Apply low-code automation (Microsoft Power Automate) to streamline recurring reporting and data preparation, reducing manual effort.
• Build and support basic AI agents or assistants using low-code tools such as Microsoft Copilot Studio where they improve efficiency.
• Identify manual, repetitive analytical tasks and convert them into reliable, repeatable processes.
• Work across the Sales Strategy & Operations organization to understand data and tooling needs and deliver practical solutions.
• Partner with Sales Operations, Finance, and divisional stakeholders to align definitions, data sources, and reporting standards.
• Document tools, workflows, and processes so solutions are maintainable and transferable across the team.

Sales Analytics Specialist

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Learning and contributing to technical and project teams.
• Diagnosing and troubleshooting system issues.
• Working as a valued team member and as an individual to deliver quality results to our customers.
• Executing assigned projects and duties in a timely manner with quality results.
• Working with trades and subcontractors assigned to projects.

Project Manager

• Working with internal teams to ensure smooth transition of contracts
• Assisting with proposal and quote development
• Updating and maintaining accurate information in the ERP system
• Maintaining vendor relationships
• Assisting project managers to meet milestones
• Monitoring cost and revenue
• Managing AR for assigned customers
• Improving post-order communications
• Managing Semtech rebate reporting and validation processes

Project Coordinator

Customer Support

• Serves as a customer service role model for others.
• Able to resolve customer service issues with little to no supervision.
• Establish relationships with major customers and vendors out of their locations.
• Trains and mentors other customer operations staff
• Assist all customers in a professional manner. First point of contact to greet customers and visitors.

Customer Service Specialist

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, Service Manager, and customer.
• Demonstrating a willingness to learn and be mentored on a new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 27/7 technical support.

Communication Systems Technician I

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Diagnosing and troubleshooting system issues.
• Training/mentoring others within the team.
• Working as a valued team member on projects/installations to deliver quality results to our customers.
• Maintaining awareness of new and emerging technologies and their potential application on client engagements.
• Working with trades and subcontractors assigned to projects.
• Serving as a lead tech on smaller projects/installations.
• Respond to routine, scheduled, emergency, and after-hours service calls in a timely manner.
• Diagnose, troubleshoot, repair, and replace defective components in security systems.
• Perform preventive maintenance on installed systems and ensure optimal performance.
• Utilize strong troubleshooting skills to identify and resolve equipment and software issues.
• Analyze repair needs and provide effective solutions to customers.
• Complete accurate and detailed service reports for proper invoicing and job tracking by the end of each day.
• Ensure all work complies with federal, state, and local regulations, as well as company safety policies.
• Conduct system testing and checkout for new and existing installations.
• Collaborate with team members to improve service operations and customer satisfaction.
• Perform additional duties as assigned.

• Forecasting & Predictive Analytics
• Measure and report forecast accuracy across teams, segments, and time horizons, identifying drivers of variance and recommending methodology improvements.
• Develop, test, and maintain forecast weighting algorithms that translate pipeline stage, deal age, and historical conversion into reliable predictions.
• Apply regression and other statistical methods to quoted and won/lost activity to surface the factors that most influence close rates and deal velocity.
• Partner with sales leadership to refine forecasting methodology and strengthen commit and upside discipline.
• Pipeline & Funnel Analytics
• Assess funnel sufficiency against quota and coverage targets, flagging gaps in pipeline volume, velocity, or conversion early enough to act.
• Analyze stage-to-stage conversion, sales cycle length, and win rates across divisions, segments, and reps to identify performance trends.
• Quantify pipeline health and recommend where to focus pipeline-generation and deal-progression efforts.
• Reporting & Visualization
• Build and maintain Tableau dashboards, scorecards, and recurring reporting that give sales leaders a clear, current view of performance.
• Translate analysis into concise, executive-ready narratives and visualizations that drive decisions rather than simply describe data.
• Leverage automation and AI tools to streamline data preparation, reporting, and analysis – reducing manual effort, accelerating turnaround, and improving consistency.
• Identify opportunities to apply AI and automation to recurring analytical and reporting workflows, and help bring those improvements into production.
• Data Management & Cross-Functional Partnership
• Source, validate, and reconcile sales data across CRM (HubSpot, NetSuite) and ERP (NetSuite, Ormandy) systems to ensure analyses rest on accurate, trusted data.
• Partner with Sales Operations, Finance, and divisional leaders to align on definitions, metrics, and reporting standards.
• Identify and resolve data quality issues, and recommend improvements to data capture and process.

Account Executive

Construction Manager

Communication Systems Technician II

Security Technician

Advanced Security Technician

Customer Operations Specialist

Sales Analytics Specialist

Construction Manager

Security Technician

Project Coordinator

Security Technician

Customer Service Specialist

Communication Systems Technician I

Advanced Security Technician

Sales Data Analyst