Mobile Communications America

Account Executive

• Collaborating across the organization to implement strategic plans that drive revenue growth, maximize profitability, and foster long-term customer loyalty.
• Forecasting sales trends and developing innovative, result-driven sales strategies.
• Consistently meeting and exceeding sales targets to ensure the highest levels of performance and success.
• Building strong relationships with new clients while maintaining and strengthening existing partnerships.
• Expanding and managing a robust client database within your assigned territory to ensure consistent engagement and retention.
• Following up on incoming leads with same-day responsiveness to maximize conversion opportunities and accelerate the sales process.
• Staying informed on competitor products and effectively positioning solutions to outperform them.

Customer Support

• Serves as a customer service role model for others
• Able to resolve customer service issues with little to no supervision
• Establish relationships with major customers and vendors out of their locations
• Trains and mentors other customer operations staff
• Assist all customers in a professional manner
• First point of contact to greet customers and visitors

Customer Service Specialist

Operations

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
• Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
• Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
• Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
• Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
• Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
• Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
• Perform additional responsibilities and special projects as needed.

Operations Manager – Mid-Atlantic

Communications

• Supporting RF Engineers and Lead Technicians during system installations, upgrades, and maintenance projects
• Installing and configuring RF transmission equipment, antennas, repeaters, and 2-way radio systems to manufacturer and company specifications
• Assisting with RF cabling infrastructure including coax, Cat5/6, and fiber lines for in-building and outdoor communication systems
• Utilizing RF test equipment, basic hand and power tools for signal alignment, radio programming, and equipment mounting
• Working across diverse environments such as stadiums, hospitals, schools, and enterprise facilities to deploy and service communication networks
• Maintaining a clean, organized, and RF-safe workspace compliant with grounding, ESD, and safety standards
• Delivering reliable, high-quality RF and 2-way radio work that ensures optimal coverage, signal integrity, and customer satisfaction

Communications Systems Technician – Trainee

Sales

• Recruiting, hiring, training, developing, goal setting, and discipline for sales and service employees
• Facilitating the success of the team by setting a direction, establishing goals, training, motivating, and conducting meetings
• Conducting one-on-one coaching sessions and “ride-alongs” with all sales representatives
• Establishing and maintaining effective relationships with customers, partners, vendors, and internal departments
• Engage with the Regional Vice Presidents by offering timely communication, accurate forecasting, and overall strategic direction of the team
• Meeting monthly and quarterly sales plans

Sales Manager

• Lead the design, implementation, and ongoing administration of sales incentive compensation plans, ensuring alignment with business objectives and market competitiveness.
• Manage end-to-end commission calculations, exception handling, and dispute resolution processes to ensure accurate and timely payouts.
• Conduct ongoing analysis of plan effectiveness, including ROI assessments, and recommend plan modifications to drive desired sales behaviors and organizational outcomes.
• Maintain plan documentation, ensure compliance with compensation policies, and partner with Human Resources, Finance, and Legal on plan governance and regulatory requirements.
• Build and maintain robust compensation reporting and analytics capabilities, delivering actionable insights on plan performance, attainment trends, and payout forecasts to senior leadership.
• Directly manage and mentor the sales compensation team, fostering a high-performance culture through coaching, goal-setting, and professional development.
• Oversee team workload allocation, set performance expectations, and conduct regular reviews to support growth and retention of key talent.
• Champion process improvements and system enhancements within the compensation function, leveraging automation and technology to increase efficiency, accuracy, and scalability.
• Lead and manage strategic compensation programs and initiatives, including annual plan redesigns, quota-setting processes, and new sales role launches, partnering closely with Sales, Finance, HR, and Legal.
• Support the integration of acquired companies from a sales compensation perspective, including assessing inherited plan structures, harmonizing programs with MCA’s compensation framework, and onboarding acquired sales teams to new plans with minimal disruption.

Sales Compensation Manager

• Collaborate with both internal and external channel partners to develop and manage a strong sales pipeline, aggressively hunting for new enterprise customers and large construction projects focused on public safety and cellular DAS solutions across the Central US.
• Master and convey the details of our solution offerings to deliver substantial value to prospects.
• Be adept at perspective selling.
• Provide sales forecasts and adhere to objectives for forecast and pipeline management.
• Document sales activities meticulously in our CRM system.

Business Development Rep

• Own the full business development lifecycle: research, outreach, qualification, relationship development, proposal, and close.
• Build and manage a pipeline of 3–5x your annual revenue target, weighted by deal stage.
• Identify and pursue enterprise-level B2B clients across our three verticals, with a focus on engagements at $300K+ annually.
• Sell Belle’s full portfolio of services.
• Establish, nurture, and cultivate relationships with senior marketing leaders, procurement consultants, and other viable referral sources.
• Navigate complex buying committees and procurement processes with 6–12 month sales cycles.
• Report on pipeline health, deal progress, and revenue forecasts.

Account Executive

Customer Service Specialist

Operations Manager – Mid-Atlantic

Communications Systems Technician – Trainee

Sales Manager

Sales Compensation Manager

Account Executive

Vice President, Business Development