Mobile Communications America

Analyst

• Cash Application: Accurately apply customer payments to accounts using ERP systems and bank portals. Reconcile daily cash receipts and resolve unapplied or misapplied payments. Monitor and manage lockbox activity and electronic payment channels (ACH, wire, credit card). Collaborate with Collections team to ensure timely resolution of payment discrepancies. Support month-end close activities related to cash application.
• Credit Portfolio Management: Assist in credit review processes for new and existing customers. Analyze customer payment history and credit risk indicators to support credit decisions. Maintain and update customer credit limits in accordance with company policy. Monitor aging reports and identify trends or risks in the credit portfolio. Prepare reports and dashboards for leadership on credit exposure and performance.
• Process Automation & Integration: Identify opportunities to automate manual processes and improve system workflows. Collaborate with IT and finance teams to implement automation tools and system enhancements. Support integration efforts related to acquisitions, including onboarding new entities into existing financial systems and processes.
• Cross-Functional Collaboration: Partner with Sales, Customer Experience, and Billing teams to resolve customer account issues. Participate in process improvement initiatives to enhance operational efficiency. Provide support during audits and compliance reviews.

Analyst, Cash Application and Credit Portfolio