Mobile Communications America

Sales

• Inspiring and leading a high-performing sales team
• Developing and implementing strategic sales initiatives to expand market presence within the public safety sector
• Empowering your team for success by ensuring they engage in the right sales activities
• Providing direct leadership and support, including one-on-one coaching
• Tracking and analyzing sales performance
• Working cross-functionally with internal teams and regional leaders to align business strategies
• Building lasting relationships with key customers and Motorola Solutions partners

Sales Manager

Communications

• Installing, programming, and maintaining complex communication equipment to get customers up and running.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission-critical customers.
• Designing and upgrading customer systems to the latest technologies and solutions.
• Assisting and collaborating well with the team, the Service Manager, and the customer.
• Demonstrating a willingness to learn and be mentored in new technology in communications and equipment.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Serving in an on-call rotation and providing 24/7 technical support.

Communication Systems Technician

Account Executive

• Collaborating across the organization to implement strategic plans that drive revenue growth, maximize profitability, and foster long-term customer loyalty.
• Forecasting sales trends and developing innovative, result-driven sales strategies.
• Consistently meeting and exceeding sales targets to ensure the highest levels of performance and success.
• Building strong relationships with new clients while maintaining and strengthening existing partnerships.
• Expanding and managing a robust client database within your assigned territory to ensure consistent engagement and retention.
• Following up on incoming leads with same-day responsiveness to maximize conversion opportunities and accelerate the sales process.
• Staying informed on competitor products and effectively positioning solutions to outperform them.

• Inspiring and leading a high-performing sales team
• Developing and implementing strategic sales initiatives
• Empowering your team for success
• Providing direct leadership and support
• Tracking and analyzing sales performance
• Working cross-functionally with internal teams
• Building lasting relationships with key customers and partners.

Manager

• Manage the end-to-end travel and expense process, including policy development, system administration, and employee support
• Ensure compliance with internal policies and external regulations
• Partner with Finance, HR, and Procurement to align T&E practices with company goals
• Analyze T&E data to identify trends, cost-saving opportunities, and areas for improvement
• Lead training and communication efforts to educate employees on T&E policies and tools
• Serve as the primary point of contact for travel vendors and expense management platforms
• Support audits and reporting requirements related to travel and expense activities
• Collaborate cross-functionally to enhance automation and streamline workflows

Manager, Travel & Expense

Mechanical Engineer

• Lead and support projects while driving continuous improvement.
• Deliver high-quality results independently with minimal oversight.
• Collaborate effectively with peers and cross-functional teams.
• Mentor and coach members of the design/engineering team.
• Serve as the primary customer interface for your team.
• Manage assigned projects and ensure customer satisfaction.
• Ensure high standards in design and implementation.
• Communicate and present technical information clearly.
• Take the lead on smaller-scale projects.
• Balance technical engineering with project management responsibilities.

Design Engineer

Security Engineer

• Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
• Diagnosing and troubleshooting system issues.
• Training/mentoring others within the team.
• Working as a valued team member on projects/installations to deliver quality results to our customers.
• Maintaining awareness of new and emerging technologies and their potential application on client engagements.
• Working with trades and subcontractors assigned to projects.
• Serving as a lead tech on smaller projects/installations.

Advanced Security Technician

• Installing, programming , and maintaining complex communication equipment
• Fixing the system if things go wrong
• Designing and upgrading customer systems to the latest technologies and solutions
• Supporting and executing customer Functional Acceptance Test Plans (FATP)
• Focusing on system optimization and complex troubleshooting
• Partnering with customers and sales teams to prepare quotes, bids, and schedules
• Completing assigned tickets properly and on time
• Making minor modifications to electronic circuitry per customer request
• Building and maintaining positive customer relationships

Communication Systems Technician III

Customer Support

• Serving as the first point of contact for visitors and customers, while handling incoming phone calls and emails
• Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to third-party repair depot
• Ensure the repair gets completed and returned to the customer in a timely manner
• File warranty claims for reimbursement if applicable
• Price out tickets accordingly and prepare for the biller to review
• Receive and stage products and provide tracking and updates for sales and service teams as well as customers
• Ship out products to customers
• Collect, assess, and return equipment to the vendor within the allotted timeframe
• Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest
• Ensure inventory assets are always secured and locked
• Add and remove equipment
• Assist in the renewal process
• Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for the biller to review
• Maintain and update customer contact information as needed
• Pull and maintain WIP and other reports such as aging, open purchase orders, etc.
• Review sales and service tickets for accuracy and send invoices via email or mail to customers
• Other duties as assigned

Customer Service Specialist

• Collaborating across the organization to implement strategic plans that drive revenue growth, maximize profitability, and foster long-term customer loyalty.
• Forecasting sales trends and developing innovative, result-driven sales strategies.
• Consistently meeting and exceeding sales targets to ensure the highest levels of performance and success.
• Building strong relationships with new clients while maintaining and strengthening existing partnerships.
• Expanding and managing a robust client database within your assigned territory to ensure consistent engagement and retention.
• Following up on incoming leads with same-day responsiveness to maximize conversion opportunities and accelerate the sales process.
• Staying informed on competitor products and effectively positioning solutions to outperform them.
• Traveling regularly within the assigned territory to meet with clients, attend events, and build/maintain customer relationships; managing schedule and travel independently.
• Working remotely but residing local to Grand Rapids, MI; no direct reports.

Financial Planning and Analysis

• Develop and maintain financial models, forecasts, and budgets to support short-term and long-term business planning.
• Conduct detailed financial analysis, variance analysis, and trend analysis to identify key performance indicators
• Prepare accurate and timely financial reports, including monthly, quarterly, and annual financial statements, for senior management and key stakeholders.
• Collaborate with cross-functional teams to gather and analyze financial and operational data, identify trends, and provide insights on business performance.
• Support the annual planning and budgeting process.
• Conduct ad-hoc financial analysis and special projects as required.

Senior FP&A Analyst

Analyst

• Cash Application: Accurately apply customer payments to accounts using ERP systems and bank portals. Reconcile daily cash receipts and resolve unapplied or misapplied payments. Monitor and manage lockbox activity and electronic payment channels (ACH, wire, credit card). Collaborate with Collections team to ensure timely resolution of payment discrepancies. Support month-end close activities related to cash application.
• Credit Portfolio Management: Assist in credit review processes for new and existing customers. Analyze customer payment history and credit risk indicators to support credit decisions. Maintain and update customer credit limits in accordance with company policy. Monitor aging reports and identify trends or risks in the credit portfolio. Prepare reports and dashboards for leadership on credit exposure and performance.
• Process Automation & Integration: Identify opportunities to automate manual processes and improve system workflows. Collaborate with IT and finance teams to implement automation tools and system enhancements. Support integration efforts related to acquisitions, including onboarding new entities into existing financial systems and processes.
• Cross-Functional Collaboration: Partner with Sales, Customer Experience, and Billing teams to resolve customer account issues. Participate in process improvement initiatives to enhance operational efficiency. Provide support during audits and compliance reviews.

Sales Manager

Communication Systems Technician

Account Executive

Sales Manager

Manager, Travel & Expense

Design Engineer

Advanced Security Technician

Communication Systems Technician III

Customer Service Specialist

Account Executive

Senior FP&A Analyst

Analyst, Cash Application and Credit Portfolio