Customer Service Specialist

Mobile Communications America

Customer Service Specialist at MCA in Brunswick, GA, fostering customer connections and providing support in the MSS division.

Posted 7/15/2026full-timeBrunswick • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues independently while maintaining professionalism. Proficient in Microsoft Office products and capable of training and mentoring staff in a fast-paced office environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyOrganizational SkillsCommunication SkillsMentoring Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsAccounts ReceivablePurchasingAdministrative SkillsDetail Orientation

Soft Skills

ProfessionalismIntegrityIndependenceRelationship BuildingConfidentiality

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGEDAssociate Degree

Industry Keywords

Customer ServiceOffice SettingFast-Paced Environment

About the role

Key responsibilities & impact

Serves as a customer service role model for others.
Able to resolve customer service issues with little to no supervision.
Establish relationships with major customers and vendors out of their locations.
Trains and mentors other customer operations staff
Assist all customers in a professional manner. First point of contact to greet customers and visitors.

Requirements

What you’ll need

3-7 years experience in customer operations or related fields
Must possess a High School Diploma or GED (Associate Degree Preferred)
Excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook
Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail oriented.
Discreet and able to handle confidential and proprietary information appropriately.
High level of integrity.
Background in accounts receivable and purchasing is a plus.
Experience in an office setting is preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Competitive compensation