Customer Success Manager
Surecomp
Customer Success Specialist
mmpro media AG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Take full ownership of your clients and users.
- Lead and coordinate account setup and onboarding for new clients.
- Conduct workshops and meetings to transfer knowledge.
- Strengthen customer retention through authentic, transparent communication.
- Present solutions and product updates and develop strategies for clients, users, and product rollouts.
- Understand and translate customer needs, communicating them to the appropriate teams within the company.
- Guide and empower project managers and team members at the client site.
- Integrate new requirements into existing processes and systems without overburdening resources.
- Create and provide generic information, e.g., in our manual, for consistent and easily accessible solutions.
Requirements
- Experience in Customer Success, Product Management, or technical Project Management
- Degree, vocational training in a relevant field, or comparable practical experience
- Basic technical understanding (e.g., APIs, data models, SaaS architecture)
- Strong communication skills in German and English — written and spoken
- Self-organization, empathy, and personal responsibility
- Ability to explain technical matters in an understandable way
- Willingness to use AI tools to increase efficiency
- Familiarity with tools like Jira and service desks is a plus
Benefits
- Permanent employment contract with 30 days of vacation starting from the first year of employment
- A great remote team with regular digital collaboration
- Modern remote working environment — location-independent, structured, collaborative
- Four company-wide meetings per year for exchange, strategy, and team culture
- Flexible and family-friendly working time models
- Performance- and qualification-based compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessProduct ManagementProject ManagementAPIsdata modelsSaaS architecture
Soft skills
communication skillsself-organizationempathypersonal responsibilityability to explain technical matters
Certifications
degreevocational training
