mmpro media AG

Customer Success Manager

• Take full ownership of your clients and users.
• Lead and coordinate account setup and onboarding for new clients.
• Conduct workshops and meetings to transfer knowledge.
• Strengthen customer retention through authentic, transparent communication.
• Present solutions and product updates and develop strategies for clients, users, and product rollouts.
• Understand and translate customer needs, communicating them to the appropriate teams within the company.
• Guide and empower project managers and team members at the client site.
• Integrate new requirements into existing processes and systems without overburdening resources.
• Create and provide generic information, e.g., in our manual, for consistent and easily accessible solutions.

Customer Success Specialist