Sports Freight Forwarding and Logistics Operations Specialist
Rock-it Cargo
Administrative Assistant, Customer Success
MMI- McClure Management Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the front-line receptionist and representative of MMI - McClure Management Inc.
- Answer incoming calls and direct them to the appropriate person or department.
- Process emails, assist owners with questions, and enter service requests.
- Handle incoming and outgoing mail efficiently.
- Manage key purchase requests and property amenity reservations.
- Maintain multiple calendars for scheduling appointments and meetings.
- Update vendor Certificates of Insurance (COI) to maintain compliance.
- Manage printing orders, scanning, and filing documents accurately.
- Print monthly documents and process incoming mail.
- Work in-office in South Carlsbad, Monday to Friday 8:30 am to 5:00 pm.
Requirements
- Empathy: Ability to understand and empathize with the needs of clients and colleagues.
- Determination: Willingness to take on challenges and find effective solutions.
- Connection: Building and maintaining positive relationships with clients and team members.
- Respect: Treating others with dignity and respect in all interactions.
- Persistence: Staying committed to achieving objectives despite obstacles.
- Imperturbability: Remaining calm and composed under pressure.
- Trustworthy: Demonstrating integrity and confidentiality in handling sensitive information.
- Detail-Oriented: Paying meticulous attention to details to ensure accuracy.
- Dependable: Being punctual, reliable, and accountable for responsibilities.
- Accountable: Taking responsibility for actions and delivering results as expected.
- 3-5 years of proven customer service experience or similar position.
- High school diploma or equivalent.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Must be able to lift 30 lbs.
- Ability to maintain extended periods of sitting and standing throughout the workday.
- Continuous engagement in verbal communication with clients, guests, supervisors, associates, and vendors.
- Proficient communication skills for both phone and in-person interactions to effectively address business-related matters.
