Customer Marketing Manager
Logitech
Regional Account Manager - Parts
Terex Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Idaho
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Establishes and refines distribution for Terex aftermarket parts.
- Ensures continued business growth in assigned region, industry or national account.
- Targets areas where Terex is not the primary source for parts.
- Conducts research of local market and business activity.
- Identifies potential new customers and products.
- Coordinates development efforts with other Terex functions such as customer service, marketing, operations, and warranty.
- Ensures customers understand Terex parts and warranty processes.
- Contacts potential, new, and existing customers on a regular basis.
- Educates customers on products, service, warranties, and technical support.
- Ensures that customers have access to customer service, field service and other Team Members.
- Assists customers with business planning and development of Terex parts business.
- Collects feedback on existing products and service, as well as changes, enhancements, and new products that customers would like.
- Conveys information to parts team members for research and consideration.
- Develops customer profiles including volume, contacts, and procedures related to purchasing and operations, competitors, etc. and forwards information to the company’s centralized database of market information.
- Provides customers with information on parts usage, trends, and service level.
- Formally communicates to dealers on all appropriate matters.
- Presides at trade shows, coordinating business development and educational activities with assigned customers and contacts.
- Keeps accurate record of customer communications.
- Maintains a high professional image and appearance with self and Terex vehicles
- Controls expenses per agreed-upon budget.
- Performs other duties as assigned that support the overall objective of the position.
Requirements
- Bachelor's degree in Business, Engineering, or relevant degree, or 10 years’ relevant experience
- 5 years’ experience in commercial or industrial customer facing role
- Willingness to travel up to 75% of work schedule
- Basic knowledge of computerized spreadsheet, email, and word processing programs
- Based in Washington, Oregon, California, Idaho, Nevada or Utah
- Knowledge of the principles and practices involved in new business development, product marketing, and customer relationships
- Advanced writing skills to prepare proposals and business correspondence
- In-depth knowledge of the Terex product line, engineering, manufacturing, service parts, and product support processes
- Well-developed problem-solving skills
- Ability to initiate contacts and establish relationships at both corporate and branch levels, designing, developing, and delivering correspondence in writing and in-person
- Ability to move materials weighing up to 50lbs on an intermittent basis
