Sales & Broker Support Specialist
ZING. Enamel Whitening. Toothpaste, but magic.
Supply Chain Coordinator
Mixam
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Connect monthly with Print Service Providers (PSPs) and report to the manager on SLA performance, invoicing, quality, complaints and paper usage.
- Work with PSPs to resolve invoice queries and support Finance where needed.
- Ensure PSPs are correctly set up on the platform, including accurate pricing in line with agreements and correct technical specifications.
- Act as the main contact between PSPs and internal teams (Operations, Customer Service, etc.) to resolve issues quickly.
- Obtain bespoke quotes from PSPs for one-off or unique projects and check feasibility with Customer Service.
- Support Fulfilment and Customer Service teams in reallocating or rerouting orders.
- In case of delays, work with PSPs on recovery plans and keep the manager updated.
- Help Customer Service solve logistics issues with carriers such as UPS and FedEx.
- Monitor and report on pricing competitiveness; carry out COGS and margin analysis.
- Propose improvements to address gaps and weaknesses in the supply chain.
- Collaborate with Product Managers to source suppliers for new products and run competitive analyses.
- Maintain accurate supply chain and PSP documentation for Canada and the US.
- Build and maintain relationships with key contacts in the print and supply chain industry; stay informed on competitor activity.
- Occasional travel to visit suppliers may be required.
Requirements
- Background in print supply chain, print production or print supplier management.
- Strong understanding of operations, supply chain and logistics processes.
- Solutions-focused with excellent project management and follow-through.
- Highly organised with strong communication and stakeholder-management skills.
- Analytical skills for cost and margin analysis.
- Willingness to travel to suppliers when needed.
