Mixam

Supply Chain

• Connect monthly with Print Service Providers (PSPs) and report to the manager on SLA performance, invoicing, quality, complaints and paper usage.
• Work with PSPs to resolve invoice queries and support Finance where needed.
• Ensure PSPs are correctly set up on the platform, including accurate pricing in line with agreements and correct technical specifications.
• Act as the main contact between PSPs and internal teams (Operations, Customer Service, etc.) to resolve issues quickly.
• Obtain bespoke quotes from PSPs for one-off or unique projects and check feasibility with Customer Service.
• Support Fulfilment and Customer Service teams in reallocating or rerouting orders.
• In case of delays, work with PSPs on recovery plans and keep the manager updated.
• Help Customer Service solve logistics issues with carriers such as UPS and FedEx.
• Monitor and report on pricing competitiveness; carry out COGS and margin analysis.
• Propose improvements to address gaps and weaknesses in the supply chain.
• Collaborate with Product Managers to source suppliers for new products and run competitive analyses.
• Maintain accurate supply chain and PSP documentation for Canada and the US.
• Build and maintain relationships with key contacts in the print and supply chain industry; stay informed on competitor activity.
• Occasional travel to visit suppliers may be required.

Supply Chain Coordinator