Senior Director, Client Reporting and Analytics
Omada Health
Tableau
Technology Services Director
ReSource Pro
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $116,520 - $197,520 per year
Job Level
Lead
About the role
- Lead the implementation of delivery frameworks, project governance, and continuous improvement initiatives.
- Design and execute the deal review process for both projects and services, ensuring that we are selling what we can deliver.
- Review all MSAs and SOWs with delivery teams and Legal to identify potential commercial or financial risks.
- Design time tracking process and monitor metrics to ensure consistency and accuracy.
- Manage client relationships, ensure high-quality deliverables, and optimize margins and cost control.
- Build and manage a people supply chain with clear visibility into skills and availability.
- Align resource planning with sales forecasts and strategic priorities to ensure efficient utilization.
- Drive financial consistency through monthly reviews of direct and indirect costs and forecasting accuracy.
- Work with Finance to identify and explain all variances for both actuals and forecasts.
- Identify items required for financial improvements and drive those changes across Tech Services.
- Support the integration of acquisitions by harmonizing delivery models and aligning systems.
- Foster a positive and collaborative environment by upholding professionalism and promoting open, solution-oriented communication
Requirements
- A bachelor's degree in Business Management, Operations, Technology, or a related field.
- 10-15 years of leadership experience in operations and delivery within technology or professional services.
- Proven track record in delivery management, workforce planning, and financial operations, including P&L management of over $100M.
- Extensive experience with post-acquisition integration and change management.
- Strong understanding of the deal process, from solution development to contract negotiation.
- Exceptional analytical, data-driven, and communication skills.
- Ability to travel up to 40% domestically.
- Candidates must reside within the U.S. to be eligible for consideration.
