ZING. Enamel Whitening. Toothpaste, but magic.

Sales & Broker Support Specialist

ZING. Enamel Whitening. Toothpaste, but magic.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $52,000 - $62,000 per year

Job Level

Mid-LevelSenior

About the role

  • Support day-to-day broker inquiries, via email and telephonically, to support broker satisfaction to help Zing become known as the easiest plan to do business with from a broker perspective.
  • Collaborate within the Broker Support team to support the long-term strategy and vision for the broker support function, including the right tools/processes needed, communication trends, specialization and resolution aids, and best practices.
  • Partner closely with Zing Partner Sales groups, which drive broker sales to ensure holistic synergies exist between those Growth functions and expectations can be delivered on with Zing’s broker partners.

Requirements

  • Experience successfully working in a remote telephonic support environment, with ability to manage to key metrics and SLAs.
  • Ability to operate independently, to identify and solve problems with minimal oversight
  • Collaborative and solutions-focused, working with multiple different business stakeholders across the organization
  • Extremely organized and diligent, with ability to juggle multiple tasks and priorities at once without sacrificing accuracy
  • Prior experience within a Medicare Advantage sales and broker support function preferred but not required.
  • Without Medicare experience, transferrable skills desired.
  • The ability to navigate multiple platforms, systems, and technologies seamlessly
  • Effective written and verbal communication skills are essential
  • Strong, informative, and organized documentation skills
  • Maintaining focus on the outcome while maintaining composure with difficult customers
  • The ability to identify trends and effectively escalate
  • The ability to follow and understand commission financial transactions
  • The ability to recommend broker support communicative tools based on trend analysis and desired directional improvements
  • Bachelor’s Degree preferred, industry experience and skills considered
  • 3 years of broker/contracting support experience required
  • 3 years of strong interpersonal, and communications skills to remediate and maintain relationships with our valued Broker partners
  • Prior Medicare Advantage health plan experience preferred, but not required, transferrable skills considered
  • Strong technology skills across standard Microsoft Office Suite including Excel, PowerPoint, and Word
  • Salesforce experience is beneficial