Key Account Manager – Especialista Asistencia Técnica
Qualifinds
Collections and Account Management Specialist
Mitratech
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor customer accounts to identify outstanding invoices
- Take the initiative to contact clients early to encourage timely payments
- Contact clients to ask about their overdue accounts/invoices
- Investigate historical data for each outstanding invoice and work closely with the billing team to settle accounts
- Resolve billing and customer payment case inquiries
- Identify and resolve collection issues promptly, ensuring customer satisfaction
- Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts
- Analyze aging reports related to invoicing activities and achieve monthly targets
- Report weekly on all accounts' collection activity and accounts receivable status
- Monitor outstanding accounts receivable, conduct follow-up inquiries, and negotiate with delinquent accounts to secure payments
- Apply cash receipts promptly to the correct client account and invoice, ensuring accurate recording and reconciliation
- Serve as a primary point of contact for billing inquiries, resolving issues promptly and maintaining high customer satisfaction
- Participate in process improvement initiatives to enhance collections efficiencies
- Complete other tasks as assigned by the manager
Requirements
- Bachelor’s degree in finance, Accounting, or a related field
- Proven experience as a Billing and Collections Specialist
- Very strong attention to detail and high accuracy in collections & billing processes
- Excellent communication and interpersonal skills, including fluency in written & spoken English
- Proficient in Salesforce Billing, NetSuite, and Microsoft Office
- Knowledge of accounting principles, collection, and billing regulations
- Problem-solving skills
- Comfortable working with targets
- Must currently reside in Mexico (applications from outside Mexico will not be considered)
