Account Manager
billups
Account Manager, Customer Success
LeadVenture™
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop professional relationships with clients and guide them in increasing their dealership's online presence
- Maintain customer relationships and build value while promoting additional marketing and website services
- Manage assigned accounts focusing on revenue growth and providing exceptional customer service
- Assess and monitor services to ensure overall quality standards and success
- Handle incoming customer comments and provide solutions, follow up for resolution
- Keep records of customer interactions and process customer accounts
- Identify retention risks and work proactively to eliminate them
- Participate in educational opportunities to stay updated
Requirements
- 2+ years of Customer Service experience
- 1+ year of Digital Marketing experience preferred
- Experience working with a CRM preferred
- Excellent Time management and Organizational skills
- Strong Communication and Interpersonal Skills
- Adaptable, Energetic, Team-Player Attitude
- Ability to type 45 wpm
- Ability to multitask efficiently
- Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
- Strong technical aptitude and ability to learn quickly
Benefits
- Equal employment opportunities (EEO)
- Complies with state and local laws governing nondiscrimination
- Prohibits workplace harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceDigital MarketingCRMTime ManagementOrganizational SkillsTyping 45 wpmMultitaskingMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft skills
Communication SkillsInterpersonal SkillsAdaptabilityEnergeticTeam-Player Attitude
