Act as a liaison between Market Office Managers and Corporate Accounting and Senior Management
Responsible for training, support, and driving bookkeeping & concierge processes for field markets
Oversee all Market Office Managers to ensure consistency and continuity in processes and procedures
Training & onboarding responsibilities for new Office Managers
Provide Accounts Receivable support
D365 support on all levels of market responsibilities
Partner with IT/Corporate Accounting to streamline processes and create efficient work steps
Update SOPs and Playbook
Serve as BPO Backup Office Manager when positions are open or staff are on PTO
Audit Office Manager work to ensure SOP/training compliance
Oversee Window & Door Market Concierges, conduct data reviews and performance reviews, and partner with Market Office Managers for support and guidance
Travel at a minimum of 50% to perform job duties that cannot be completed using technology resources
Requirements
Position will require travel at a minimum of 50% to perform job duties that cannot be completed using technology resources
Access to all operating systems for each market
5-10 years of office manager or relevant work experience
2-3 years of leadership experience
Strong accounting skills
Strong Microsoft Excel skills
CRM & ERP experience
Excellent interpersonal & team building skills
Excellent communication skills
Strong attention to detail
Travel for training may be required or annual meetings, less than 10% annual travel