Customer Operations Representative – Animal Nutrition
Land O'Lakes, Inc.
full-time
Posted on:
Location: Kansas, Louisiana, Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $32 per hour
Job Level
Junior
Tech Stack
ERP
About the role
- Order entry, pricing and product inquiries
- Manage product availability and report quality concerns
- Establish and maintain effective customer relationships with exceptional customer service and telephone skills
- Execute order management practices according to Standard Operating Procedures (SOP)
- Ensure order life cycle is completed accurately and void of entry and pricing errors
- Act as liaison between customers, sales, supply chain and manufacturing
- Escalate issues timely for efficient resolution and continuous improvement
- Identify trends related to process issues and recommend process improvements
- Build working relationships with cross-functional business units with diplomacy and tact
- Work schedule: M-F, 8am - 4:30pm CST (Central Time Zone)
Requirements
- Professional and pleasant telephone skills
- Effective communication skills, both written and verbal
- Escalate issues timely for efficient resolution
- Maintain a positive representation of the company at all times
- Advanced order management skills
- Act as the liaison between customers, sales, supply chain and manufacturing
- Advanced knowledge and understanding of customer service standard operating procedures (SOP)
- Solid knowledge of Sarbanes-Oxley (SOX) compliance
- Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests
- Identify trends related to process issues and make recommendations for process improvements
- High School Diploma/GED (Required)
- 1+ years of comparable Customer Service experience (Required)
- Proficient skills in Microsoft Office (Excel, Outlook, Word) (Required)
- 4 year degree in Business, Communications, Ag or other related field (Preferred)
- 3+ Years of comparable Customer Service Experience (Preferred)
- Intermediate Microsoft Office skills (Excel, Outlook, Word) (Preferred)
- Experience with JD Edwards E1 ERP (Preferred)