Executive Assistant
EverCommerce
Strategic Customer Success Manager
Miro
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Solve a critical challenge: ensure our largest customers weave Miro into how they innovate by building strategic partnerships with executive-level stakeholders
- Spot expansion opportunities and turn satisfied customers into passionate advocates
- Combine analytical thinking with relationship-building to prevent churn, drive growth, and guide teams toward breakthrough outcomes
- Drive retention and expansion by growing product usage and adoption across your customer portfolio
- Partner with key stakeholders to understand business objectives and co-develop strategic success plans
- Enable broad product adoption by identifying use cases and creating tailored enablement strategies for different business lines
- Proactively manage customer health through data analysis, playbooks, and targeted engagement strategies
- Champion Miro's capabilities to guide customers toward their goals
Requirements
- 3-5+ years in customer-facing roles with demonstrated strategic problem-solving and client management skills in a consultative role
- Minimum 1 year managing large enterprise customers and influencing senior-level decision makers (VP+)
- Strong independent work style with excellent project management and prioritization abilities
- Willingness and ability to travel as needed
- Experience with Visual Collaboration, Agile, or Gainsight tools preferred but not required
