Customer Success Manager

• Manage a portfolio of high-value customers, ensuring their success with our products and services
• Develop and execute customer success strategies tailored to individual client needs
• Provide in-depth product guidance, training, and best practices to enhance adoption and utilization
• Conduct regular business reviews to assess customer goals and drive measurable outcomes
• Collaborate with internal teams, including product, marketing, sales, and support, to resolve customer challenges
• Own customer renewals by leading discussions and coordinating with internal teams on quoting, contracting and negotiation
• Identify expansion opportunities within customer accounts and work with sales teams to drive growth
• Advocate for customer needs by providing feedback to improve product offerings and service delivery
• Monitor account health, usage trends, and customer satisfaction to mitigate churn risks
• Maintain accurate documentation of customer interactions, support cases, and engagement activities in CRM systems
• May provide mentorship and leadership to junior Customer Success Managers

Customer Success Manager – Regional

Strategic Customer Success Manager

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Digital Client Success Associate

VP, Customer Success