Fortive

Customer Success Manager – Regional

Fortive

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Mid-LevelSenior

About the role

  • Manage a portfolio of high-value customers, ensuring their success with our products and services
  • Develop and execute customer success strategies tailored to individual client needs
  • Provide in-depth product guidance, training, and best practices to enhance adoption and utilization
  • Conduct regular business reviews to assess customer goals and drive measurable outcomes
  • Collaborate with internal teams, including product, marketing, sales, and support, to resolve customer challenges
  • Own customer renewals by leading discussions and coordinating with internal teams on quoting, contracting and negotiation
  • Identify expansion opportunities within customer accounts and work with sales teams to drive growth
  • Advocate for customer needs by providing feedback to improve product offerings and service delivery
  • Monitor account health, usage trends, and customer satisfaction to mitigate churn risks
  • Maintain accurate documentation of customer interactions, support cases, and engagement activities in CRM systems
  • May provide mentorship and leadership to junior Customer Success Managers

Requirements

  • Strong relationship-building and customer engagement skills
  • Excellent problem-solving and critical thinking abilities
  • Ability to analyze data and develop actionable insights to improve customer success
  • Effective communication and presentation skills for executive-level interactions
  • Proactive, goal-oriented mindset with a focus on driving results
  • Travel may be required, up to 25%
  • Familiarity with customer success metrics and account health management (preferred)
  • Experience working in a SaaS or technology-driven environment (preferred)
  • Understanding of consultative selling and strategic account management (preferred)
  • Ability to manage multiple complex accounts and competing priorities (preferred)
  • 3-5 years of experience in customer success, account management, or a related field
  • Bachelor’s degree in Business, Communications, or a relevant discipline
  • Proficiency in Microsoft Office Suite, CRM software, and customer engagement tools
  • Ability to work independently and collaboratively in a fast-paced environment
  • Experience in managing large accounts or strategic partnerships (preferred)
  • Certifications in customer success methodologies (preferred)
  • Knowledge of industry-specific trends and customer engagement strategies (preferred)
  • Multilingual proficiency is an advantage for global customer interactions