Miratech

Recruitment

• Actively search for qualified candidates according to vacancy requirements using multiple channels: LinkedIn, professional communities, forums, internal database, job boards, and social networks.
• Conduct CV screening, manage candidate profiles in SmartRecruiters, and keep all information up to date.
• Initiate contact with potential candidates (including “cold” outreach) and build initial engagement.
• Conduct market analysis, research, and prepare reports and presentations to support hiring decisions.
• Maintain, structure, and expand internal recruitment databases and related reports.
• Collaborate closely with recruiters, hiring managers, and other departments to ensure smooth hiring processes.
• Perform other duties as may be required consistent with the purpose of this role.

Sourcer, IT Researcher

Software Engineer

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
• Develop and maintain Python-based AWS Lambda functions for business logic and automation.
• Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
• Collaborate with UI development teams to translate business requirements into backend services and APIs.
• Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
• Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
• Support and optimize data flows across AWS services and integrated systems.
• Implement secure, scalable, and highly available cloud-native solutions.
• Troubleshoot application, integration, and infrastructure issues across AWS environments.
• Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
• Participate in production support activities and occasional after-hours deployments when required.

Senior Amazon Connect Developer

DevOps Engineer

• Design, build, and maintain CI/CD pipelines for automated build, test, and deployment workflows
• Manage cloud infrastructure on AWS (EC2, Amazon Connnect, S3, Lambda, VPC, IAM, etc.)
• Deploy and manage containerized applications using Docker and Kubernetes
• Implement Infrastructure as Code (IaC) using Terraform or CloudFormation
• Monitor system performance and reliability using observability tools (Prometheus, Grafana, CloudWatch, etc.)
• Automate repetitive tasks and improve operational efficiency
• Ensure system security, compliance, and best practices in cloud environments
• Collaborate with development teams to streamline release processes and troubleshoot issues
• Manage logging, alerting, and incident response processes

Junior DevOps Engineer, Amazon Connect

Data Scientist

• Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
• Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.
• Establishment and management of reporting related to IT Services.
• Align BI services with business priorities SLA implementations and fulfillment.
• Serve as escalation point for IT Services business users and management.
• Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review.
• Capacity Planning - ensure that future demand from business growth is understood and properly addressed.
• Management of IT operation teams and involvement in budgeting activities.
• Drive IT Services continuous improvements.

IT Service Delivery Manager, Data Management

Backend Engineer

• Develop and maintain Java microservices using Spring Boot.
• Assist in designing and implementing scalable and reliable features.
• Troubleshoot and provide support for existing services under guidance from senior engineers.
• Collaborate with product managers, QA, and peers to deliver high-quality software.
• Learn and apply best practices for cloud-based application development.

Junior Java Developer

AI Engineer

• Implement core RAG pipelines including ingestion, chunking, embedding, retrieval, and response generation.
• Develop Python-based services and APIs that integrate Large Language Models (LLMs)
• Assist in building agent-based workflows with tool/function calling
• Work with vector databases and hybrid search mechanisms
• Participate in debugging hallucinations, retrieval failures, and quality issues
• Write clean, testable, and maintainable code
• Collaborate with senior engineers to move GenAI POCs into production.

Junior GenAI Developer

• Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
• Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
• Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
• Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
• Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
• Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
• Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
• Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

QA Automation Engineer

• Design, build, and maintain Grafana dashboards and telemetry visualizations to monitor system performance, latency, error rates, saturation, and overall platform health.
• Configure and maintain observability solutions, including Prometheus monitoring and alerting, ensuring critical service metrics and SRE Golden Signals are effectively tracked.
• Develop, test, and maintain modular Ansible playbooks to automate infrastructure provisioning, application configuration, patching, and operational workflows.
• Support enterprise automation through AWX by managing centralized execution, automation templates, RBAC, and reusable infrastructure workflows.
• Maintain Infrastructure as Code (IaC) repositories using Git, following best practices for version control, peer code reviews, and CI/CD-driven automation.
• Actively participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, and Retrospectives, contributing to sprint execution and continuous improvement.
• Collaborate with Product Owners, Scrum Masters, and engineering teams to translate business requirements into actionable user stories while driving automation, observability, and platform reliability initiatives.

Infrastructure Automation & Observability Engineer

Manager

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
• Work closely with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress.
• Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
• Participate in incident coordination, follow-up activities, and customer communication regarding support status and service metrics.
• Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
• Maintain and update service documentation, knowledge base articles, and operational procedures.
• Cooperate with Customers within the framework of Service Delivery (service status review, service reporting, issues troubleshooting).
• Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.

Service Delivery Manager

Cloud Engineer

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Genesys Cloud Architect

Vice President

• Define and execute short- and long-term strategic, commercial, and financial objectives for Managed Services, ensuring alignment with Miratech’s overall growth strategy.
• Build, lead, and scale Managed Services as a dedicated business area, driving sustainable revenue growth, profitability, operational excellence, and customer value.
• Own business performance, including recurring revenue growth, margin improvement, forecasting, financial planning, operational efficiency, and investment governance.
• Develop and implement business plans, operating models, commercial frameworks, and investment priorities in partnership with Sales, Delivery, Finance, and other functions.
• Scale Managed Services by building repeatable managed services models, standardized processes, automation capabilities, and structured client management practices.
• Define and manage the end-to-end customer lifecycle, including commercial conversion, onboarding, service delivery, renewals, expansion, and customer success.
• Perform other duties as may be required consistent with the purpose of this role.

Executive Vice President, Managed Services

Data Engineer

• Design, develop, and maintain data pipelines using Azure Databricks
• Build and optimize data transformations using PySpark and SQL in Databricks
• Implement and maintain Lakehouse architectures using Delta Lake
• Develop ETL/ELT pipelines orchestrated through Azure Data Factory
• Integrate data from multiple sources into the data platform and analytical layers
• Design and maintain data models and data warehouse structures for analytics
• Ensure data quality, scalability, and performance of large-scale data processing pipelines
• Collaborate with BI teams to support Power BI and reporting platforms
• Support and evolve existing SQL Server data platforms and ETL solutions (SSIS) when required
• Contribute to the design of modern cloud-based data architectures

Middle Data Engineer, Azure Databricks

• Design, develop, and maintain data pipelines using Azure Databricks
• Build and optimize data transformations using PySpark and SQL in Databricks
• Implement and maintain Lakehouse architectures using Delta Lake
• Develop ETL/ELT pipelines orchestrated through Azure Data Factory
• Integrate data from multiple sources into the data platform and analytical layers
• Design and maintain data models and data warehouse structures for analytics
• Ensure data quality, scalability, and performance of large-scale data processing pipelines
• Collaborate with BI teams to support Power BI and reporting platforms
• Support and evolve existing SQL Server data platforms and ETL solutions (SSIS) when required

Sourcer, IT Researcher

Senior Amazon Connect Developer

Junior DevOps Engineer, Amazon Connect

IT Service Delivery Manager, Data Management

Junior Java Developer

Junior GenAI Developer

Senior Amazon Connect Developer

Infrastructure Automation & Observability Engineer

Service Delivery Manager

Genesys Cloud Architect

Genesys Cloud Architect

Executive Vice President, Managed Services

Middle Data Engineer, Azure Databricks

Middle Data Engineer – Azure Databricks

Data Engineer, Azure Databricks