Miratech

Designer

• Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency)
• Gather and analyze business and user requirements for IVR applications
• Design end-to-end call flows for speech and DTMF-based IVR experiences
• Create design specifications and documentation for IVR implementations
• Collaborate with Product Owners to shape and refine voice user experiences
• Create user stories for developers and speech scientists to implement designs
• Support speech scientists with grammar design and tuning
• Conduct usability testing and analyze results to improve IVR performance
• Tune IVR applications to optimize recognition accuracy and user experience
• Communicate design rationale and methodology to stakeholders

Senior Voice User Interface (VUI) Designer

Infrastructure Engineer

• Support the operation of multi-tenant OpenStack private cloud environments running in on-premises data centers.
• Assist in provisioning, configuring, and maintaining Ubuntu KVM hypervisors, OpenStack services, and Kubernetes clusters.
• Work alongside senior engineers on data center infrastructure, including compute, storage, and networking components.
• Contribute to infrastructure automation using Ansible, Terraform, or Pulumi for provisioning and lifecycle management.
• Support CI/CD pipelines for infrastructure changes, including upgrades, patching, validation, and rollback processes.
• Monitor infrastructure health using Prometheus, Grafana, Loki, and related observability tools.
• Participate in incident response, troubleshooting Linux, virtualization, storage, and networking issues, escalating when needed.
• Assist with high availability and disaster recovery practices across infrastructure components.
• Join on-call rotations under guidance and contribute to post-incident reviews and documentation.
• Collaborate with global platform, SRE, and operations teams to improve reliability and operational practices.

Junior Cloud Infrastructure Engineer

Technical Project Manager

• Lead end-to-end delivery of large-scale, scope-based data platforms and cloud migration projects, from initiation through closure.
• Provide technical oversight and act as a bridge between engineering teams and client stakeholders, ensuring alignment on scope, timelines, and quality.
• Oversee technical prerequisites and delivery readiness, including environment access, data ingestion setup, CDC analysis, SLAs, and validation processes.
• Drive stakeholder communication, risk management, issue resolution, and milestone-based sign-offs.
• Lead and support cross-functional engineering teams through clear prioritization, performance management, and delivery governance.
• Own project financials, including forecasting, cost control, invoicing approvals, and scope change management.
• Prepare and present regular project status reports, highlighting progress, risks, dependencies, and key metrics.
• Support pre-sales and growth initiatives by contributing to estimations, delivery strategies, and follow-on phase planning.
• Partner with recruiting teams to support hiring and onboarding for specialized technical roles.

Senior Technical Project Manager

Engineer

• Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
• Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
• Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
• Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
• Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
• Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
• Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.

Junior Amazon Connect Engineer

• Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency).
• Gather and analyze business and user requirements for IVR applications.
• Design end-to-end call flows for speech and DTMF-based IVR experiences.
• Create design specifications and documentation for IVR implementations.
• Collaborate with Product Owners to shape and refine voice user experiences.
• Create user stories for developers and speech scientists to implement designs.
• Support speech scientists with grammar design and tuning.
• Conduct usability testing and analyze results to improve IVR performance.
• Tune IVR applications to optimize recognition accuracy and user experience.
• Communicate design rationale and methodology to stakeholders.

Voice User Interface Designer

Translator

• Manage a large and growing library of IVR audio prompts across multiple languages
• Coordinate localization efforts, including scheduling, delivery, and version control of audio files
• Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency
• Edit and post-process audio files to ensure they meet technical and quality standards
• Manage relationships with voice talent and localization vendors
• Ensure timely delivery of audio assets to support IVR releases and updates
• Collaborate with IVR Engineers and Architects to align audio content with technical requirements
• Contribute to IVR dialogue design and content structure
• Maintain documentation, naming conventions, and cataloging standards for audio assets
• Participate in cross-regional coordination, including attending calls outside standard working hours when required

Content & Localization Manager

• Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end
• Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives
• Identify client needs and expectations and ensure alignment throughout the project lifecycle
• Set delivery priorities based on project objectives and business targets
• Manage project scope, schedule, resources, and dependencies
• Identify project risks and issues and define mitigation and contingency plans
• Support up-sell activities and change request processes within existing engagements
• Lead, coordinate, and develop cross-functional project teams to ensure successful delivery
• Manage and align internal teams, vendors, and subcontractors
• Prepare and present project status reports to internal and external stakeholders
• Conduct regular stakeholder meetings to review progress, risks, and goals
• Ensure project success across customer satisfaction, quality, delivery, and team performance

Software Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior IVR Application Developer

Backend Engineer

• Java Migration: Lead the migration of Prophecy’s Java components from Java 8 to Java 17, ensuring all modules build and run successfully on the new JDK.
• Component & Library Updates: Update and remediate vulnerable components as identified by the team (a list of vulnerable components will be provided). Ensure all dependencies (Spring, Spring Security, ActiveMQ, Hibernate, etc.) are upgraded and secure.
• UI Modernization: Support the transition from the legacy GWT-based Management Console UI to a modern JavaScript framework (such as Angular or React), or help implement a hybrid approach if needed.
• Knowledge Transfer: Collaborate with current team members (including Nicolas, who will act as an interviewer and knowledge transfer contact) to document the environment, build process, and component structure. Facilitate smooth onboarding for new personnel.
• Environment Preparation: Assist in setting up development environments, including user account creation, repository access (Git), and CI/CD (Jenkins) configuration. Be ready to guide new team members through environment setup.
• Collaboration: Work closely with backend, frontend, QA, and DevOps teams. Communicate effectively with international colleagues and participate in regular knowledge-sharing sessions.
• Security & Compliance: Run and address security scans at the build level, ensuring all components are free from known vulnerabilities.
• Documentation: Maintain clear and up-to-date documentation for all migration, build, and deployment processes.

Senior FullStack Java Developer

• Design, develop, and administer databases supporting IVR and call center applications
• Support databases used by both runtime IVR services and analytics platforms
• Write, maintain, and optimize SQL for configuration changes and application enhancements
• Integrate databases with stateful IVR applications, web applications, and cloud-based components
• Support development of call center analytics systems and data pipelines
• Ensure data availability, integrity, performance, and scalability
• Perform routine database maintenance, monitoring, and troubleshooting
• Collaborate with IVR Engineers, Architects, and DevOps on application and infrastructure changes
• Perform basic analytics work and provide backup support to the Data Analytics team during time off

Database Engineer

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Azure Databricks Data Engineer / Data Architect

Data Analyst

• Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
• Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
• Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
• Design and build custom Tableau reports for business and technical stakeholders
• Collaborate with Product Owners, Engineers, and business teams to define analytics requirements
• Provide data-driven insights to support IVR design, optimization, and operational decisions
• Support ongoing measurement of IVR effectiveness and customer journey outcomes
• Present findings clearly to both technical and non-technical audiences

Data Analytics

• Program Execution & Coordination: Support the planning and execution of moderately complex cross-functional programs, ensuring alignment to project goals, timelines, and business requirements.
• Stakeholder Collaboration: Collaborate with Product, Engineering, and other partner teams to define scope, dependencies, and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
• Project Governance: Maintain program documentation, facilitate team meetings, and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
• Progress Reporting: Provide clear, concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
• Process Improvement: Contribute to improving project delivery methodologies, tools, and best practices. Recommend process adjustments to increase efficiency and scalability.
• Technical Acumen: Leverage your technical knowledge to understand solution approaches, dependencies, and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
• Team Support & Knowledge Sharing: Support onboarding of new team members and share knowledge of tools, processes, and domain expertise. Contribute to a collaborative team culture.

Senior IT Project Manager

Manager

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
• Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
• Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
• Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
• Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
• Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
• Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
• Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
• Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Change Manager/Trainer, Genesys Cloud CX

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators).
• Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
• Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
• Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
• Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
• Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
• Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
• Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
• Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Senior Voice User Interface (VUI) Designer

Junior Cloud Infrastructure Engineer

Senior Technical Project Manager

Junior Amazon Connect Engineer

Voice User Interface Designer

Content & Localization Manager

Senior Technical Project Manager

Senior IVR Application Developer

Senior FullStack Java Developer

Database Engineer

Azure Databricks Data Engineer / Data Architect

Data Analytics

Senior IT Project Manager

Change Manager/Trainer, Genesys Cloud CX

Genesys Cloud CX Change Manager, Trainer