Miratech

Software Engineer

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
• Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
• Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences.
• Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
• Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs.
• Ensure robust security, scalability, and compliance across all digital implementations.
• Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

Senior Amazon Connect Developer

Backend Engineer

• Design, develop, and maintain Python-based solutions, services, and APIs.
• Build scalable, reliable, and secure integration solutions in line with best practices.
• Participate in system architecture and design discussions to provide technical insights.
• Ensure high code quality through thorough testing, code reviews, and adherence to best practices.
• Troubleshoot, debug, and optimize complex integration workflows.
• Collaborate closely with the Project Manager to fully understand business requirements and expectations.

Senior Python Engineer

Support Engineer

• Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
• Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
• Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
• Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
• Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.

Amazon Connect Support Engineer

• Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments.
• Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks.
• Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows.
• Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability.
• Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability.
• Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking.
• Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

Junior Amazon Connect Support Engineer

• Monitor system alerts, infrastructure, applications, and contact center platforms to ensure operational stability.
• Triage and manage incidents using structured severity frameworks while coordinating resolution across IT, automation, software, business teams, and external vendors.
• Track queue performance, call volumes, and overall system health using dashboards and analytics tools.
• Escalate outages or anomalies appropriately and participate in standups, war rooms, and post-incident reviews.
• Maintain accurate issue logs and prepare regular performance and incident reports while supporting audit and compliance documentation.
• Act as a liaison between technical and business stakeholders to ensure clear communication and timely updates during incidents.
• Leverage AI/Copilot tools to enhance productivity, streamline communication, automate documentation, and support continuous operational improvements.

Technical Support Engineer

Support Engineer, Amazon Connect

Junior Support Engineer – Amazon Connect

Sales

• Develop executive relationships with India-based buyers and decision makers of US-headquartered enterprises
• Expand wallet share within existing strategic accounts by identifying new buying centers and additional lines of business
• Convert India presence into global multi-tower engagements
• Drive strategic account growth by expanding stakeholder influence, increasing pipelines, and securing long‑term, high‑margin engagements.
• Exceed revenue and profitability targets through multi‑year agreements, enhanced service mix, and consistent bookings performance.
• Leverage major technology ecosystems to deliver innovative CX, AI, and modernization solutions that strengthen Miratech’s market position.
• Perform other duties as may be required consistent with the purpose of this role.

Regional Sales Manager

Analyst

• Develop and maintain the digital roadmap for the Corporate function (HR, Finance, Legal) in alignment with their strategy.
• Evaluate new technologies and solutions to strengthen compliance, automation, analytics, and cross-functional data flows.
• Act as a strategic partner, translating business needs into system requirements and digital initiatives.
• Facilitate decision-making with Leadership Teams through clear communication of risks, impacts, and dependencies.
• Manage expectations across functions, ensuring shared ownership and alignment.
• Oversee end-to-end lifecycle of digital systems - from requirement gathering to solution design, implementation, testing, release, and continuous improvement.
• Ensure system availability, performance, and security, working closely with IT operations and cybersecurity teams.
• Lead change management, documentation, user training, and governance routines.
• Own digital investment planning - OPEX, vendor contracts, licenses, support.
• Ensure cost-efficiency, transparency of budgeting cycles, and long-term financial sustainability of solutions.
• Oversee tender processes, contract negotiations, and vendor performance evaluation.
• Ensure vendors follow security, compliance, and quality standards.

Digital Business System Analyst

Marketing

• Develop and execute innovative marketing content across digital platforms
• Contribute creative ideas for campaigns, social media content, and engagement strategies
• Suggest trending hooks, formats, and angles for Reels
• Assist in planning the content calendar
• Translate marketing objectives into visual concepts
• Design high-quality social media graphics
• Create short-form vertical videos (Reels/TikTok) with captions, text animations, and basic editing
• Develop performance-optimised paid ad creatives
• Repurpose long-form content into short-form assets
• Prepare platform-ready assets in the correct dimensions and formats
• Design and maintain reusable templates in Figma and Canva
• Build structured and organised files in Figma
• Ensure brand consistency across all visual outputs
• Design branded materials for franchisees, including flyers, brochures, business cards, signage, and promotional items
• Ensure all materials align with brand standards
• Prepare print-ready files as needed

Creative Marketing Specialist

Director

• Lead end-to-end telecom/network transformation and consolidation programs
• Own overall program strategy, roadmap, and governance
• Align business objectives with technical architecture, compliance, and operational readiness
• Lead executive steering and reporting structures
• Act as the primary escalation point and trusted advisor to C-level stakeholders
• Drive executive communication, transparency, and expectation management
• Manage complex technical, commercial, and regulatory stakeholders
• Oversee delivery across data centers, cloud, security, compliance, and infrastructure streams
• Ensure delivery within scope, timeline, budget, and contractual commitments
• Support commercial negotiations and change management processes
• Identify and mitigate strategic and operational risks
• Ensure compliance with contractual, regulatory, and security requirements
• Hold full P&L accountability for assigned programs
• Control financial performance, forecasting accuracy, and margin protection
• Lead global cross-functional teams and distributed delivery units
• Coordinate internal technical leaders, partners, and subcontractors
• Foster accountability, ownership, and high-performance collaboration

Project Director

• Design, implement, and maintain scalable backend services in Golang, including RESTful APIs and stable data contracts that evolve safely over time.
• Implement and manage asynchronous, event-driven communication, with strong guarantees around message reliability, idempotency, error handling, and backward compatibility.
• Contribute to frontend features development in React, ensuring reliable functionality, maintainable code, and smooth integration with backend services
• Design code with testability as a core principle, writing and maintaining unit and integration tests for APIs, business logic, and integrations.
• Design and maintain secure APIs and service integrations, applying best practices in authentication, authorization, and identity management.

Senior Golang Developer

Consultant

• Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
• Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
• Analyze complex business and technical challenges to define scalable and effective solution architectures.
• Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
• Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
• Lead the planning and execution of contact center deployments, migrations, and system upgrades.
• Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
• Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Principal Genesys Cloud Consultant

Data Engineer

• Design, build, and scale robust ETL pipelines to support complex data workflows while ensuring high performance, reliability, and adaptability to evolving business needs.
• Automate and manage data ingestion from diverse sources (databases, APIs, cloud platforms), ensuring system resilience, fault tolerance, and failover readiness.
• Optimize data storage, processing, and retrieval layers to balance performance, scalability, and cost efficiency across the data platform.
• Modernize and enhance legacy data systems by identifying gaps, implementing architectural improvements, and aligning solutions with future business requirements.
• Lead technical excellence within the data engineering function through mentorship, code reviews, best-practice enforcement, and adoption of advanced tools and frameworks.
• Ensure end-to-end data quality, integrity, and governance by implementing validation, monitoring, testing, and compliance-focused data controls.
• Collaborate cross-functionally with analytics, product, engineering, DevOps, and business stakeholders to translate requirements into scalable data models and transformations.
• Drive a data-driven culture and long-term data strategy by enabling self-service analytics, maintaining clear documentation, leading training initiatives, and contributing to architecture roadmaps and governance policies.