Miratech

Call Center Representative

• Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments
• Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks
• Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows
• Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability
• Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability
• Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking
• Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness

Contact Center Production Control Engineer, Amazon Connect preferable

Support Engineer

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with the Customers, ticket creation, and routing of the ticket to L2 Engineer.
• Timely reaction to calls and alerts.
• Following support procedures and participation in procedures improvement.
• Acknowledging alerts from the OpsGenie.
• Creating tickets.
• Implementing fixes of L1/L2 level according to pre-defined procedures.

Junior L1 Genesys Support Engineer – EST Shift

Backend Engineer

• Assist in developing and maintaining backend and front-end solutions for the Studio platform
• Support enhancements to the drag-and-drop flow builder for voice, SMS, and chatbot channels
• Collaborate with product managers, designers, and engineers to deliver new features
• Write clean, maintainable code and follow best practices for performance, security, and reliability
• Write basic tests and documentation to support high-quality releases
• Learn and explore AI technologies (Azure OpenAI, Google AI, IBM Watson, Amazon Lex)
• Participate in agile processes and continuous improvement initiatives (CI/CD, automation)

Junior PHP Full Stack Engineer

Contact Center Production Control Engineer, Amazon Connect Preferred

Security Engineer

• Translate enterprise-level security architecture into actionable, site-level security blueprints aligned with the overall program vision.
• Define and document the target-state architecture for the Network Security domain, including firewall rule consolidation, VRF-based macro-segmentation, and DDoS mitigation strategies.
• Analyze and optimize legacy security policies by consolidating overlapping firewall rules into streamlined, standardized templates.
• Collaborate closely with client Security and CISO teams, supporting design validation, risk alignment, and compliance with regulatory frameworks (e.g., CISA, HIPAA).
• Identify and resolve complex IP subnet overlaps and security-related routing conflicts flagged during data analysis phases.
• Define clear security exit criteria and guardrails as part of the migration factory Definition of Done (DoD).
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise standards and reference architectures, while collaborating with cross-domain architects.

Network Security Architect

Architect

• Define and document the target-state architecture for the Network Services domain, including SIP trunk consolidation, SBC configuration templates, and dial-plan normalization.
• Identify and resolve enterprise DNS conflicts and IPAM-related issues across multiple legacy network environments.
• Develop standardized configuration templates and architectural guardrails for Voice and SIP services to support large-scale automated deployments.
• Design routing frameworks for emergency and authenticated communications, aligning with regulatory and compliance requirements while coordinating with client legal teams for approvals (e.g., e911, STIR/SHAKEN).
• Define clear exit criteria and Definition of Done (DoD) for voice migrations, enabling consistent and safe execution by offshore delivery teams.
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise standards and reference architectures.
• Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

Network Services Architect – Voice/SIP

DevOps Engineer

• Designing, implementing, and maintaining cloud infrastructure solutions in Microsoft Azure, including networking (VNETs, Private Endpoints), compute (ACA, ACR, VMs), storage, and security (Entra ID, RBAC, Managed Identities, Key Vault).
• Building and supporting CI/CD pipelines and deployment processes using Azure DevOps (YAML), TeamCity, Octopus Deploy, and Git (Bitbucket, branching strategies).
• Developing automation and scripting solutions using Python and PowerShell to improve operational efficiency.
• Managing containerization and application deployment using Docker and related ecosystem tools.
• Implementing and maintaining monitoring, logging, and observability solutions using ELK Stack (Elasticsearch, Kibana), Prometheus, Grafana, and data collection tools (Filebeat, Winlogbeat, Telegraf).
• Administering and supporting Linux and Windows Server environments, including IIS, as well as managing databases (MS SQL Server, MySQL, InfluxDB).
• Collaborating across development and infrastructure teams to improve platform engineering practices, troubleshoot issues, and continuously enhance system reliability and performance.

Middle DevOps Engineer, Azure

Recruitment

• Implement AI and automation solutions to enhance recruiting processes.
• Act as the primary point of contact for all recruiting technology vendors.
• Ensure recruiting systems are scalable, efficient, and aligned with business needs.
• Optimize the Applicant Tracking System (ATS) and manage the overall recruiting technology stack.
• Maintain high standards for recruiting data integrity and consistency.
• Build and maintain dashboards for recruiting analytics and reporting.
• Perform other duties as may be required consistent with the purpose of this role.

Talent Acquisition Lead

Data Analyst

• Design and maintain the logical data architecture for the master Technical Scoping Matrix (TSM).
• Translate raw and disparate data extracts from multiple legacy network environments into a unified, standardized target-state data model.
• Identify and resolve data anomalies, including duplicate hostnames, inconsistent naming conventions, and structural inconsistencies across datasets.
• Detect and flag architectural blockers such as overlapping IP subnets and routing conflicts, enabling Network and Security Architects to take corrective actions.
• Ensure that all output datasets are fully normalized, validated, and structurally aligned to serve as reliable input for automated configuration generation pipelines.

Senior Network Data Analyst

Network Engineer

• Provision and manage the AWS-hosted EVE-NG virtual simulation environment from the ground up.
• Recreate legacy environments by sourcing vendor firmware (e.g., Cisco, Junos, Adtran) and leveraging client-provided Site Survey Reports (SSRs) to build accurate virtual replicas of target sites.
• Validate automated Low-Level Designs (LLDs) generated by the ETL pipeline by executing them within the virtual lab and confirming the correctness of routing behavior.
• Cross-check generated configurations against target-state IPAM and physical site data, ensuring alignment between logical design and real-world infrastructure assumptions.
• Maintain CMDB data integrity by ensuring that post-migration routing tables, As-Built documentation, and telemetry are accurately captured and updated.
• Perform As-Built quality assurance by analyzing post-migration outputs (e.g., “show run”, routing tables) collected by execution teams, comparing them against simulation baselines, and publishing validated results into CMDB and As-Built repositories.

Senior Network Engineer/Analyst

Administration

• Manage the intake funnel by enforcing strict data completeness requirements and rejecting Implementation Units (IUs) that lack mandatory information such as target subnets or legacy asset identifiers.
• Package validated engineering outputs into structured release waves (Fix Versions/Releases) aligned with weekend migration schedules and CAB processes.
• Ensure end-to-end traceability by linking every executed technical change to corresponding decommissioned legacy assets, providing a clear audit trail for financial ROI validation.
• Monitor the T-Minus migration schedule and escalate logistical risks, vendor delays, or process blockers to the Project Manager to maintain factory velocity.
• Maintain Jira hygiene by enforcing transition validators, custom fields, required workflows, and consistent issue lifecycle management across the program.

Jira Administrator – Process Coordinator

• Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms.
• Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
• Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
• Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

DialogFlow Engineer, Python

Network Operations

• Define and document the 'Greenfield' target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

Network Ops & Observability Architect

QA Automation Engineer

• Build an ingestion pipeline to extract, transform, and load data from legacy systems, CMDBs, and network probes into a centralized staging database
• Standardize and normalize data across multiple heterogeneous sources to ensure consistency and usability
• Develop and maintain a configuration engine using Python and Ansible to manage network parameters (IPs, VLANs, hostnames)
• Integrate master database values into Jinja2 templates to generate standardized configuration outputs
• Automate the generation of site-specific configuration files to support deployment and cutover activities
• Enable scalable configuration generation to support high-volume rollout scenarios
• Maintain and monitor Transition State Machine (TSM) data pipelines to ensure stability during design and deployment phases

Senior Network Automation Engineer

• Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise
• Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution
• Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline
• Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket
• Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution
• Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks