Genesys Cloud Architect

Miratech

Genesys Cloud Architect leading design and architecture of cloud-based contact center solutions at Miratech. Collaborating with engineering teams to deliver integrated customer experience solutions built on Genesys Cloud CX platform.

Posted 6/19/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudMicroservicesServiceNowSOAP

About the role

Key responsibilities & impact

Lead the end-to-end architecture and design of Genesys Cloud CX solutions
Translate business requirements into scalable, secure, and high-performing technical designs
Define and drive the technical roadmap for contact center and CX platforms
Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
Provide hands-on technical leadership across solution design, development, testing, and deployment phases
Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
Ensure solutions meet security, compliance, and performance requirements
Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Requirements

What you’ll need

7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
Proven experience in designing and delivering large-scale cloud contact center solutions
Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
Hands-on experience with API integrations (REST/SOAP) and microservices architecture
Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
Solid understanding of business processes and their alignment with customer experience technologies
Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Benefits

Comp & perks

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Hard Skills & Tools

Genesys Cloud CXIVRcall flowsrouting strategiesOmnichannel solutionsWorkforce Management (WFM)API integrationsmicroservices architectureSIP infrastructureload balancing

Soft Skills

technical leadershipmentoringcollaborationcommunicationproblem-solvinginnovation