Minted

Customer Support

• Ensure that all contact channels and case queues among teams are in balance by providing real-time support to sites and reallocating resources as needed to maintain proper phone, email, and chat coverage
• Directly responsible for ensuring that contact center SLAs and metrics are met; this role is directly accountable for departmental SLA attainment
• Lead regular daily meetings to ensure all global contact center sites understand daily goals and priorities and are ready to execute daily plans
• Provide real-time support to global contact center site leadership by answering questions that arise to ensure that customers have the best experience possible
• Produce daily reports and Huddle Decks, and circulate with the Customer Service team, including coordination with Communications, Quality, and Training stakeholders regarding relevant updates
• Serve as a cross-functional liaison and respond to tasks and emails for cross-company and departmental support
• Partner with Workforce Management to track and assign projects across teams and to ensure daily schedules include coverage for specialty queues and live channels
• Support coordination between internal teams to ensure projects are being completed in a timely fashion
• Contribute to additional ad hoc projects related to customer service and shift management, as needed

Seasonal Customer Service Shift Lead

Developer Relations

• Lead the engineering team by setting technical direction, driving best practices, and fostering a culture of excellence
• Lead and drive large projects and initiatives within the Developer Experience domain
• Mentor and coach team members to elevate their technical and professional skills
• Define and implement technical solutions for Developer Experience, ensuring ease of use, scalability, and reliability
• Oversee development processes, including system architecture, code quality, and deployment pipelines
• Solve complex engineering challenges, integrating systems for QA automation, CI/CD, and infrastructure as code
• Partner with cross-functional teams to define and deliver a cohesive roadmap for Developer Experience
• Enhance system performance through iterative improvements, leveraging data-driven insights
• Ensure robust testing frameworks and implement continuous improvement strategies for development tooling and automation.

Lead Software Engineer, Platform Developer Experience

- Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
- This is a remote seasonal role, starting in October through December 2025
- Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns
- Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts
- Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring
- Provide interval updates to the team, sharing hourly progress versus SLA targets
- Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns
- Serve as the first line of defense for escalations for the broader Customer Service team
- Approve service recovery requests and produce promo codes
- Stay up-to-date about the knowledge base for Minted products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements
- Work closely with the Team Supervisor to support the CSR coaching process
- As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support
- In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team
- Promote a positive and friendly environment supporting good morale and cooperation

Customer Service Team Lead

Operations

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
This is a remote seasonal role, starting at the end of September through December 2025
Marketplace Operations Specialist supporting 3P sellers, Mirakl platform, MBO, Retool, and other internal tools
Primary responsibilities: seller support, order issue resolution, KPI monitoring, process improvements, collaborating with Merch/Marketing/Engineering, documentation and SOP upkeep

Seasonal Marketplace Operations Specialist

- Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
- Remote seasonal role, starting in October through December 2025
- Provide customer support via phone, email & live chat
- Work evenings and weekends; variable hours and schedule
- Document customer interactions in CRM and follow departmental policies
- Attain Quality and Productivity KPIs
- Use support tools and knowledge base to assist customers

Customer Service Representative

- Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
- Remote seasonal role, starting in October through December 2025
- Provide customer service via phone, email, live chat
- Document customer interactions in CRM and follow policies
- Use support tools & training including knowledge base
- Attain Quality and Productivity KPIs
- Variable hours; must be available evenings and weekends

Seasonal Customer Service Shift Lead

Lead Software Engineer, Platform Developer Experience

Customer Service Team Lead

Seasonal Marketplace Operations Specialist

Customer Service Representative

Seasonal Customer Service Representative