Act as the voice and bridge between Mintago and its audience, cultivating genuine relationships and turning insights into feedback for product and marketing teams.
Build brand presence, foster engagement, and support founders' thought leadership in the financial wellbeing space.
Develop and execute community strategies across LinkedIn, Meta, and review platforms.
Foster genuine two-way conversations; identify and nurture brand advocates, creators, and ambassadors.
Manage and transform review platforms (G2, Trustpilot, Capterra) into showcases of customer love stories.
Create thumb-stopping content that makes complex financial concepts simple and actionable; develop a smart, helpful, human brand voice.
Support founder personal branding with authentic content and stay ahead of digital culture and trends.
Execute online and offline community experiences and events (AMAs, challenges, virtual hangouts, meetups, webinars).
Track engagement metrics and community sentiment, conduct market research and competitive analysis, and report community feedback to inform strategy.
Requirements
2+ years in community management or social media, preferably B2B SaaS
Deep understanding of LinkedIn and Meta platform dynamics
Excellent written communication with a tone that's human, witty, and authentic
Creative strategic thinking with ability to develop innovative engagement initiatives
Comfortable in fast-paced startup environment wearing multiple hats
Experience organising online events such as webinars.
Familiarity with graphic design/video editing tools
Ability to learn about and communicate financial wellness solutions and understand their implications.
Knowledge of SEO and content marketing
Natural ability to make complex concepts accessible and engaging
Genuine curiosity about what makes online communities tick
Experience turning community insights into business value
Understanding of internet culture with impeccable judgement on when to participate
Passion for helping people improve their financial wellbeing