Head of Community
Duolingo
Head of Community
Duolingo
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 $158,400 - $284,400 per year
Job Level
Lead
About the role
- Define and implement a global community strategy aligned with Duolingo’s brand and business goals.
- Build thriving communities across platforms (Reddit, Discord, etc.) and expand into new spaces.
- Develop community management strategies, responses, and programs (online and offline).
- Establish and track KPIs for sentiment, engagement, growth, and business impact.
- Act as the bridge between learners and internal teams to surface insights, close feedback loops, and inform decision-making.
- Partner with Product to help shape community and social product features.
- Nurture, grow, and empower passionate learners and fans; drive engagement, loyalty, and advocacy.
- Foster authentic relationships, launch programs, strengthen brand love, manage reputation, and transform community into a driver of growth and retention.
- Build and lead high-performing community teams; design programs that scale across cultures.
- Use data to set goals and measure qualitative and quantitative impact.
Requirements
- Experience managing and growing online communities at scale, ideally for a consumer brand with strong word-of-mouth.
- Instincts for tone, voice, and engagement that balance Duolingo’s playful personality with clarity and credibility.
- Proven ability to build trust with moderators, ambassadors, and community members.
- Cross-functional experience with Product, Customer Support, Communications, and Marketing.
- Deep understanding of internet culture, fan engagement, and emerging community trends.
- Experience building and leading high-performing community teams.
- A data-driven mindset, comfortable setting goals and measuring qualitative and quantitative impact.
- 7+ years in community management and social engagement.
- Success in managing online reputation and navigating discourse.
- Excellent communication skills with adaptable voice across platforms.
- Strong leadership and cross-functional experience.
- Active Duolingo user.
Benefits
- Equity compensation
- World-class benefits
- Interview accommodations upon request (contact accommodations@duolingo.com)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community managementKPI trackingdata analysisprogram developmentonline reputation managementengagement strategiescross-functional collaborationsocial engagementcommunity growth strategiesqualitative and quantitative measurement
Soft skills
communicationleadershiptrust buildingadaptabilityrelationship managementinsight generationengagementcreativitystrategic thinkingproblem-solving
