Minor Hotels Europe and Americas

Customer Support

• Digitally resolve customer issues with professionalism and integrity to ensure satisfaction and retention
• Troubleshoot technical issues and use Excel/MS Office tools to document and analyze cases
• Communicate with customers via digital and call channels (support and de-escalation)
• Build and maintain strong customer relationships and promote customer retention
• Manage multiple interactions and prioritize requests and concerns
• Work independently and collaboratively with team to meet service objectives
• Participate in 3-4 months onsite training, then transition to hybrid work in Taguig, Manila

Customer Care Process Associate

• Digitally resolve customer issues with professionalism and integrity to ensure customer satisfaction and retention
• Troubleshoot technical issues and use Excel/MS Office tools to document and analyze cases
• De-escalate frustrated customers and maintain strong customer relationships
• Manage multiple customer interactions while prioritizing requests and concerns
• Collaborate with team members and adhere to process standards as a Customer Care Process Lead
• Participate in 3-4 months onsite training before transitioning to hybrid work

Thai Customer Care Process Lead

Financial Planning and Analysis

• Provide technical and functional expertise in Oracle Financials (AR, AP, GL, FA)
• Implement and customize Oracle Finance modules, Forms, Reports, and personalizations
• Develop and maintain Oracle SQL/PLSQL procedures, functions, and packages
• Support integrations and data uploads using Web ADI and APIs; work with schema structures
• Collaborate with business users and analysts to gather requirements and deliver solutions
• Troubleshoot and resolve month/quarter/year-end financial close issues
• Support intercompany accounting and strategic financial management processes

EBS Finance Technical Consultant / Manager

Supply Chain

• Implement and configure Oracle Supply Planning to meet business needs
• Customize Oracle Supply Planning modules for unconstrained planning scenarios
• Support data integration between Oracle Supply Planning and existing systems
• Perform testing, troubleshooting, and issue resolution during implementation
• Conduct training sessions and provide post-go-live support to end-users
• Lead business requirement gathering and translate them into Oracle Supply Planning/Demand Management solutions
• Design robust and scalable solutions for Supply Planning and Demand Management
• Plan and execute unit testing, integration testing, and user acceptance testing (UAT)
• Create user-friendly documentation and training materials
• Provide ongoing support and maintenance, including system health checks and upgrades
• Work within Software Engineering practices including development, maintenance and optimization of software solutions

SCM Functional, Cloud, Supply Chain Planning – Consultant/Manager

Consultant

• Implement and configure Oracle Fusion PDH to meet business requirements
• Optimize product data governance, ensuring consistency across the supply chain
• Integrate PDH with other Fusion SCM modules (Procurement, Inventory, Manufacturing) and legacy systems
• Lead data mapping, transformation, and integration efforts
• Collaborate with cross-functional teams including supply chain, IT, and business stakeholders
• Analyze business requirements and translate them into PDH functional solutions
• Design and implement scalable product data structures, hierarchies, and classification systems
• Provide training, documentation, and post-go-live support
• Troubleshoot and resolve data-related issues within the PDH solution
• Drive data integrity, governance, and continuous improvement initiatives

Functional Consultant/Manager, Cloud SCM PDH

• Provide functional expertise across Oracle Finance modules (AP, GL, AR, FA, PA, SLA, CE).
• Perform data reconciliation and investigate transaction issues; resolve transactional problems.
• Drive period close and month-end processes from a corporate governance perspective.
• Act as Finance single point of contact for business stakeholders and upstream/downstream systems.
• Manage and lead a small team of 2–3 functional consultants.
• Drive end-to-end finance activities and governance calls; coordinate with cross-functional teams.

Finance Functional, EBS

Solutions Engineer

• Engage in Customer Project Delivery Activities
• Conduct requirements gathering sessions and workshops
• Analyze customer requirements and take ownership of high / low level design for PLM and other associated systems
• Propose, plan, design and communicate architectural solutions with Capgemini, Software vendor architects and customers
• Produce written specifications that align with customer requirements for proposed solution and configuration activities
• Identify issues, risks and provide input on solutions to key stakeholders
• Explain requirements, design and configuration requirements to onsite / offshore team members
• Guide team as required to ensure deliverables meet customer expectations
• Demos to key stakeholders as required during requirement gathering and in later stages for UAT etc.
• Participate in customer delivery and cutovers as needed
• Actively contribute to Pre-Sales Activities
• Work with sales for budgetary proposals

PLM Solution Architect

Software Engineer

• Develop and maintain regulatory reports using AxiomSL Controllers View tool
• Design and implement data sources, data models, shorthand, portfolios, aggregations, free form and tabular reports based on regulatory requirements
• Implement workflows in AXIOM Controller view for regulatory reporting
• Write and maintain SQL and ETL processes to support reporting
• Use Python and Shell scripting for automation and support
• Perform database programming tasks (ideally Sybase) and work with Axiom’s ASL language
• Collaborate with stakeholders across jurisdictions (BOE/PRA/CCAR/Prime Reports) to ensure regulatory compliance
• Follow software development best practices: coding standards, code reviews, source control (GIT), CI/CD (Jenkins), and Agile processes

Developer, Axiom

• Specialized in Oracle Cloud Service Contract Management and Project Portfolio Management (PPM) modules.
• Design and configure Service Contract Management modules, contract templates, workflows, and integrations.
• Implement Project Costing, Project Contracts, and Project Billing functionality across implementations.
• Support service and supplier contract agreements, configurable service packages, contract renewals, flexible billing, and integrated entitlement processing.
• Provide rotational shift coverage and weekend on-call support.
• Collaborate with client teams to deliver Oracle Cloud implementations and cloud transformation projects.

Finance Functional PA/PPM

Architect

• Hands-on work with IBM Maximo: configuration, Application Designer, automation scripts, security setup
• Design and implement integrations using Maximo Integration Framework (MIF)
• Apply scientific methods to analyse and solve software engineering problems
• Develop, maintain and optimize software solutions/applications
• Supervise the technical and administrative work of other software engineers
• Collaborate with team members and stakeholders; act as a team player
• Build skills and expertise in software engineering discipline to meet role expectations