Customer/Merchant Support Specialist
Fresh Prints
SQLTableau
Customer Care Process Associate
Minor Hotels Europe and Americas
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Digitally resolve customer issues with professionalism and integrity to ensure satisfaction and retention
- Troubleshoot technical issues and use Excel/MS Office tools to document and analyze cases
- Communicate with customers via digital and call channels (support and de-escalation)
- Build and maintain strong customer relationships and promote customer retention
- Manage multiple interactions and prioritize requests and concerns
- Work independently and collaboratively with team to meet service objectives
- Participate in 3-4 months onsite training, then transition to hybrid work in Taguig, Manila
Requirements
- Strong Communication & Customer Service Skills
- Minimum 1.5 years of international contact center experience
- Good technical knowledge and troubleshooting skills
- Well versed with Excel and other MS Office tools
- Prior digital/call center experience preferred
- Familiarity with Microsoft Office applications
- Excellent written and oral communication, listening, and comprehension skills
- Effective time management and organizational skills
- Ability to de-escalate customer frustration
- Superior problem-solving skills and ability to work independently and objectively
- Dedication to the customer experience and ability to build/maintain strong relationships
- Team oriented and self-motivated
- Ability to manage multiple tasks and interactions while prioritizing requests and concerns
- Sound decision making and ability to adapt to accelerating changes
- For remote work: secure workspace and effective internet connectivity required
- Willingness to work in McKinley, Taguig; 3-4 months onsite training before hybrid
