Minor Hotels Europe and Americas

Thai Customer Care Process Lead

Minor Hotels Europe and Americas

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Senior

About the role

  • Digitally resolve customer issues with professionalism and integrity to ensure customer satisfaction and retention
  • Troubleshoot technical issues and use Excel/MS Office tools to document and analyze cases
  • De-escalate frustrated customers and maintain strong customer relationships
  • Manage multiple customer interactions while prioritizing requests and concerns
  • Collaborate with team members and adhere to process standards as a Customer Care Process Lead
  • Participate in 3-4 months onsite training before transitioning to hybrid work

Requirements

  • Strong Communication & Customer Service Skills (Thai, English language)
  • Minimum 5 years of international contact center experience
  • Good technical knowledge and troubleshooting skills
  • Well versed with Excel and other MS Office tools
  • Prior digital/call center experience preferred
  • Familiarity with Microsoft Office applications
  • Excellent written and oral communication, listening, and comprehension skills
  • Effective time management and organizational skills
  • Stellar customer service skills and ability to de-escalate customer frustration
  • Superior problem-solving skills and ability to work independently and objectively
  • Dedication to the customer experience and ability to build and maintain strong relationships
  • Team oriented and self-motivated
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns
  • Sound decision making and ability to adapt to accelerating changes
  • For remote work: secure workspace and effective internet connectivity required
  • Willing to work in McKinley, Taguig
  • 3-4 months onsite training before hybrid work