Senior Security and IT Operations Engineer
Glooko
CloudJamfMacOSVMware
SME Engineer
Mindtickle
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudJamfMacOS
About the role
- Serve as a key point of contact for internal users providing expert technical support and managing IT infrastructure.
- Provide advanced support to internal users through the ticketing system, resolving complex technical issues efficiently.
- Manage and administer Google Workspace and Microsoft 365 productivity suites.
- Handle user lifecycle management including onboarding, offboarding, and user inductions/training.
- Administer and maintain Jamf Pro environment for macOS device management.
- Provide comprehensive support for both macOS and Windows operating systems.
- Manage and support Single Sign-On (SSO) integrations and streamline user access to applications.
- Oversee antivirus support and other security tools to protect against threats.
- Participate in IT infrastructure maintenance including system building and deployment.
- Assist with management of cloud infrastructure.
Requirements
- Bachelor’s degree in Business or related field.
- 4+ years of experience in progressive IT infrastructure/operations experience.
- Proven experience in a similar IT support or systems administration role.
- Strong technical knowledge of Jamf Pro and MDM (Mobile Device Management) concepts.
- Expertise in administering Google Workspace and Microsoft 365.
- Experience with Single Sign-On (SSO) technologies and integrations.
- Excellent troubleshooting skills for macOS and Windows environments.
- Familiarity with any cloud platforms.
- Solid understanding of user onboarding and offboarding processes.
- Experience with ticketing systems and providing high-quality user support.
- Strong communication and interpersonal skills.
- A proactive and problem-solving mindset.
Benefits
- tons of awesome perks and many opportunities for growth.
- a highly engaging and rewarding workplace.
- opportunities for growth.
- Mindtickle is proud to be an Equal Opportunity Employer (consideration without regard to protected characteristics).
- Right to Work verification and completion of employment eligibility documentation upon hire.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportIT infrastructure managementuser lifecycle managementmacOS device managementSingle Sign-On (SSO)troubleshootingMobile Device Management (MDM)ticketing systemscloud infrastructure managementsystem building and deployment
Soft skills
communication skillsinterpersonal skillsproblem-solving mindsetproactive attitudeuser support
