Senior Security and IT Operations Engineer
Glooko
CloudJamfMacOSVMware
Job Level
Entry Level
Tech Stack
CloudJamfMacOS
About the role
- Assist with preparing laptops for new employees, including setup, configuration, and wiping of returned devices.
- Provide first-level support to employees using Windows and macOS devices, helping with common hardware and software issues.
- Support the setup and maintenance of meeting room equipment (e.g., Zoom Rooms, Polycom systems) and assist with basic technical troubleshooting.
- Assist with onboarding and offboarding tasks, such as setting up user accounts, preparing devices, and collecting equipment.
- Assist in documenting IT processes and checklists, and help identify ways to improve daily operations.
- Work closely with IT colleagues across European offices and support remote employees in Europe and Asia.
Requirements
- Currently enrolled full-time at an accredited university.
- Ability to collaborate and maintain good customer service while working with others.
- Fundamental knowledge of Windows or macOS.
- Professional working proficiency in English, the language of the company.
- Ability to work as part of a team and to follow guidance from experienced IT professionals.
- Experience with tools like Google Workspace, Zoom, Slack, or Jira. (Nice to have)
