IT Support

• Manage and mentor a team of help desk technicians; set performance goals and conduct regular performance reviews.
• Oversee help desk operations; ensure timely resolution of user inquiries and troubleshoot hardware, software, and network problems.
• Coordinate with other IT teams to escalate complex issues and contribute to IT strategy and the IT roadmap.
• Maintain Google Workspace: configure user accounts, permissions, access controls, and collaborate on onboarding.
• Manage Okta SSO integration with Google Workspace: set up SAML-based SSO and automate user provisioning/deprovisioning.
• Ensure security and compliance: monitor user access and permissions, participate in security audits and risk assessments.
• Vendor management: work with vendors including Google and Okta to resolve issues and evaluate new tools.
• Documentation and training: maintain IT process documentation and conduct end-user training on Google Workspace and Okta SSO.

Lead IT Specialist

Manager, IT Infrastructure Operations – Platforms

IT Specialist II

Unit Manager

Tier 2 Help Desk Technician

IT Specialist